Implementation Manager at Chubb in Chicago, Illinois

Job Description:

Combined Insurance, a Chubb Company, is seeking a Implementation Manager to join our fast-paced, high energy, growing company. For nearly 100 years in the insurance industry, our company has been passionate about serving our customers and providing them peace of mind and protection when they need it the most. Come build your career here, along with other positive, hard-working, talented professionals—just like you!

JOB SUMMARY: 

The Implementation Manager is responsible for developing and managing client implementation project plans for new and existing implementations. Coordinate with internal and external partners to ensure appropriate timeframes are established and key timelines are met throughout the implementation process.

RESPONSIBILITIES:

• Single source of contact for clients, brokers and external partners during the implementation and enrollment process


• Partner with Enrollment Services to ensure quality, timely enrollments


• Manage the internal Implementation process including execution of enrollment data


• Demonstrate a solid knowledge of CWB’s products, services including administration and billing and technology platforms


• Display an understanding of interdependencies/relationships with other internal partners


• Conduct product and technology platform enrollment trainings for key agencies, brokers and benefit counselors


• Participate in VIP and Finalist presentations


• Establish and build cohesive partnerships with internal and external customers


• Deliver exceptional and timely customer service when addressing implementation questions and issues


• Manage and steward implementation issues toward resolution in a timely and efficient manner


• Responsible for service delivery up and thru first bill payment and reconciliation

COMPETENCIES:

• 
  Problem Solving:  Takes an organized and logical approach to thinking through problems and complex issues.  Simplifies complexity by breaking down issues into manageable parts.  Looks beyond the obvious to get at root causes.  Develops insight into problems, issues and situation.    


• 
  Continuous Learning:  Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally.  Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise.  Takes advantage of formal and informal developmental opportunities.  Takes on challenging work assignments that lead to professional growth  


• 
  Initiative:  Willingly does more than is required or expected in the job.  Meets objectives on time with minimal supervision.  Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.  


• 
  Adaptability:  Ability to re-direct personal efforts in response to changing circumstances.  Is receptive to new ideas and new ways of doing things.  Effectively prioritizes according to competing demands and shifting objectives.  Can navigate through uncertainty and knows when to change course  


• 
  Results Orientation:  Effectively executes on plans, drives for results and takes accountability for outcomes.  Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities.  Takes full accountability for achieving (or failing to achieve) desired results  


• 
  Values Orientation:  Upholds and models Chubb values and always does the right thing for the company, colleagues and customers.  Is direct truthful and trusted by others.  Acts as a team player.  Acts ethically and maintains a high level of professional integrity.  Fosters high collaboration within own team and across the company; constantly acts and thinks “One Chubb”

SKILLS & KNOWLEDGE:

• Demonstrated analytical skills and knowledge base to consult with customers on insurance products


• Excellent interpersonal and communication skills both verbal and written, good presence, strong team player, encouraging, diplomatic and flexible with the ability to listen well, be persistent and patient in endeavoring to fully understand customer needs


• Ability to work independently and make good decisions consistent with divisional objectives and handle conflict with minimal oversight


• Ability to prioritize and manage customer expectations accordingly

EDUCATION:

• Minimum of three years of insurance industry knowledge and experience in implementation, account management or project management is required.  Voluntary/Worksite marketplace experience preferred


• Minimum of three years of experience successfully managing projects and/or stakeholders with and without direct authority strongly preferred


• Bachelor’s degree or equivalent experience required


• Active life and health license preferred or the ability to complete/obtain within first year of employment with company support is required


• Ability to travel up to 20-40% within assigned territory

OUR BENEFITS

As a Combined/Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees: 

• Health insurance


• Dental insurance


• Tuition reimbursement


• A company-match 401(k) plan


• Disability insurance


• Life insurance


• Employee referral bonuses

ABOUT COMBINED INSURANCE

Combined Insurance is a leading provider of individual supplemental accident, disability, health and life insurance products, and a Chubb company. With a field sales force and corporate staff in excess of 5,000 people worldwide, Combined Insurance meets the growing coverage needs of policyholders around the globe. We pride ourselves on being customer-centric, people-driven, accountable, performance-minded, and ethical. We invest in our employees and take the time to focus on their development, needs and career aspirations.

Our parent company, Chubb, is one of the world’s largest multiline property and casualty insurers. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. 

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