Customer Service Rep at Alchemy Systems, L.P. in Austin, Texas

Job Description:

Description

Who we are and what we do? Intertek Alchemy (alchemysystems.com) provides a complete training, reinforcement, and compliance solution that assures manufacturing workforces have the right knowledge and confidence to perform their job correctly and efficiently. Alchemy partners with companies of all sizes to consistently engage their workforces and build a strong culture of safety and quality. More than 3,000,000 workers at 50,000 locations use Alchemy's integrated programs.
The Austin American Statesman has named Alchemy one of Austin's Top Workplaces seven years in a row. And BuiltIn has named Alchemy one of the top digital companies in Austin for the past three years.
What are we looking for?
We are looking for an ambitious and highly motivated individual to join our growing team. You have the exceptional customer service and a passion to go above and beyond to help our customers.

Your main responsibility will be to provide exceptional support to our customers. This role isn't for everyone. Your keen detective skills allow you to troubleshoot a symptom yet solve for the larger problem. You are a self-starter and love learning. If you think you are up to the challenge, we would love to hear from you.
What you'll do:

• Provide customer and technical support resolution via email, phone and other electronic medium
• Help customers with ongoing support for any questions they may have
• uild a relationship with the customer and proactively follow-up/through on issue resolution
• Document details of all customer interactions in our CRM
• You will use your critical thinking skills to help solve any customer queries
• Assist the Quality Assurance department with any software/product testing prior to release cycles

Qualifications

What you bring to the table:

• You can troubleshoot basic PC and tablet (iOS and Windows) issues
• You are proficient in MS Office and Windows-based applications
• You are comfortable with a role where most of your time is spent on the phone
• You have outstanding customer service skills, including strong written and communication skills
• You have a successful track record of meeting, exceeding goals, and balancing multiple high priority initiatives, in challenging environements
• You have an exemplary work ethic, a "get it done" attitude, and high personal accountability
• You have experience in a help desk environment providing SaaS technical support to individual users
• ilingual language skills are a plus, with the preferred language set being English and Spanish

A career with Intertek means joining a global network of professionals dedicated to bringing quality and safety to life. Our vision is to become the world's most trusted partner for Quality Assurance and we offer our employees the chance to make an impact with attractive growth opportunities in this industry on a global scale.

We offer a salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401k with company match, tuition reimbursement and more.

We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity.

Intertek is a drug-free workplace. As a condition of employment, all hires are required to pass a pre-employment drug test.

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