Senior Technical Program Manager at DocuSign in Seattle, Washington

Job Description:

Senior Technical Program Manager
Engineering and Tech Ops | Seattle, Washington

Our Agreement with Employees:
DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

The Team:
Our Engineering and Tech Operations team builds and operates complex solutions for global business challenges that cross cultures, legal jurisdictions, and impacts millions of people and businesses every day. We hire people with a broad set of skills and people who want to work on creating never-been-done-before solutions at scale while ensuring world-class reliability and security. Our Agreement Cloud is a revolutionary solution that changes the way people live, work, and come to agreement.

This Position:
DocuSign is seeking a Technical Program Manager to support the site reliability and service infrastructure aspects of our Product Technical Operations team and Data Center Environment. This position requires a depth of technical experience working with highly available environments and complex system architectures, as well as bold resourcefulness and high energy to drive projects to on-time completeness. To be successful in this position, the candidate must be self-directed and self-motivated, yet capable of taking instruction and feedback. This role will interface with several teams on wide ranging projects requiring clear communication and strong organization skills.

This position is an Individual Contributor and reports to Director, Release and Technical Program Management.

Responsibilities:
* Partner with Network, Compute, Storage, Architecture, Live-Site and other engineering and operations teams to drive priorities across functions to meet project timelines
* Define targets and metrics for your project areas and regularly measure to ensure accountability
* Assist in troubleshooting a variety of issues across software and hardware deployed globally in DocuSign datacenters
* Continually work towards making process improvements in our scaled agile environment

Basic Qualifications:
* Bachelor's or master's degree in computer science or equivalent
* 8+ years relevant experience as a Technical Program Manager, Support, Operations or Systems Administration role
* Ability to coordinate tasks across functional groups, manage cross-functional projects to completion, communicate and coordinate with a wide variety of individuals and teams

Preferred Qualifications:
* Knowledge of Active Directory, Group Policy, Security Policy configuration and maintenance
* Experience using business applications such as JIRA, Confluence, Word, Excel, PowerPoint and Project
* Excellent communication skills, including presentation skills
* Experience writing technical documentation
* Natural aptitude for both teaching and learning from others in a collaborative team environment

About Us:
DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, hundreds of thousands of customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. Plus, we save more trees together! And that's a good thing.

DocuSign is an equal opportunity employer. DocuSign is committed to building a diverse team of talented individuals who bring different perspectives to the discussion and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

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