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NCG Representative - Natl Internet Svcs at AT&T in Richardson, Texas

Posted in Other 30+ days ago.





Job Description:

LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL?A job with AT&T as an AT&T NCG Representative can provide you with exactly that! Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more!What you'll do as an AT&T NCG Representative:
  • Handle outage and crisis management notification for a geographic area 
  • Handle service contacts from internal/external customers regarding High Speed Internet Services (HSI)
  • Answer questions, troubleshoot and serve as a "helpdesk" for inquiries
  • Serve as a liaison between the Customer Care and Network Organizations

In addition to excellent written and verbal communication skills, our AT&T NCG Representatives must have:

  • Advanced trouble shooting experience
  • Extensive experience working with vendors in various centers
  • Previous TSR II experience
  • Experience handling network outages
  • Ability to work days, evenings or night tours; overtime, weekends, holidays and split shifts as required.  Hours of operation are 24 hours a day, 7 days a week

Test study guides can be found at: www.att.jobs/test-guides.aspx


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