Service Advisor - Agoura Hills, CA at Tesla Motors, Inc. in Agoura Hills, California

Job Description:

The Role 

Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service.  If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.  

Responsibilities 

Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention 

Return missed phone calls, email in no less than 5 minutes 

Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention 

Accurately record issues and data into Dealer Management System. Attention to detail critical 

Conduct Transactions w/ system; walk customer through correction and provide summary 

Communicate estimated completion time, regular updates and follow through on each customer vehicle 

Coordinate the detail of every vehicle prior to delivery 

Coordinate the delivery time or pick up with each customer 

Follow up with Customer on services provided; ensure they are satisfied with the work performed 

Requirements 

Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles 

Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment 

Understanding of basic automotive techniques related to repair and servicing of automobiles 

Ability to follow oral and written instructions with attention to detail 

Willingness to learn new and innovative automotive technologies 

Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public 

Perform detailed daily record keeping and reporting 

Effectively handle multiple priorities, organize workload, and meet deadlines 

Work in a team-based environment and achieve common goal 

High School diploma or equivalent 

Dealer Management System(s), Outlook, and MS Office 

Associate Degree or certificate in Automotive Technology, preferred 

Retail automotive service experience, preferred 

Must have and maintain a valid driver’s license and an acceptable and safe driving record 

Must have two years of driving experience 

Employee Benefits 

• As a full time Tesla employee you will receive full benefits from day 1 for you and your dependents. 


• Kaiser and UnitedHealthcare PPO and HSA plans (including infertility coverage)


• 3 medical plan choices with $0 paycheck contribution 


• Vision & dental plans (including orthodontic coverage)


• Company paid Life, AD&D, short-term and long-term disability 


• 401(k), Employee Stock Purchase Plans, and other financial benefits 


• Employee Assistance Program, Paid Time Off, and Paid Holidays


• Back-up childcare and employee discounts