Sr. System Administrator at Charter Communications in Town and Country, Missouri

Job Description:

JOB SUMMARY
Deploys the release of new technologies as well as designs, installs, configures, maintains and performs system integration testing of PC/server operating systems, related utilities and hardware. Assists with assigning staff to various projects, directs their activities, and evaluates their work. Administers applications supporting all Charter divisions.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience

• Maintains and administers computing environments, including computer hardware, systems software, applications software, and all configurations


• Recommends changes to improve systems and network configurations, and determines hardware or software requirements related to such changes


• Responsible for troubleshooting server problems as reported by users


• Uses established change management processes, requiring operational procedures be performed with minimal customer impact


• Researches, evaluates and recommends software and hardware products


• Supports Web access and electronic messaging services and maintains a secure systems environment


• Provides new hardware specifications to users based on application and business needs and anticipated growth; installs new servers and maintains the server infrastructure


• Defines procedures for monitoring and evaluates, diagnoses and establishes work plans to resolve system issues


• Performs troubleshooting for complex hardware, software and network problems


• Works on multiple projects as a project team member, occasionally as a project leader

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Must be proficient in MS Office
Excellent communication skills and the ability to work well with all levels of business users in a professional manner
Ability to lift 40 lbs
Ability to sit and stand for extended periods of time
Ability to perform after hours tasks
Increased knowledge and ability to make decisions around service ticket requests utilizing software such as Remedy
Expert level knowledge around system administration tasks and ability to provide recommendations around approach to leverage resources
Ability to lead other staff doing similar work in the department
Ability to offer training and instruction and helps to set the work pace within the department

Education
BA/BS in Information Technology, Computer Science, or related field or equivalent work experience

Related Work Experience
8 to 10 years of related IT work experience

WORKING CONDITIONS
Office environment


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