Posted in Other 22 days ago.
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The Salesforce Legal Ops Shared Services team is an integral part of our Legal Operations team, focused on driving continuing operational efficiency for Salesforce's Legal department. The team is process and technology oriented, resolving upwards of 30,000 cases per year in support of our Legal and Corporate Affairs teams.
The Legal Ops Shared Services Analyst will execute a variety of services that enable each of the practice areas to work in a more efficient and cost effective manner. This individual will use case management, reporting and dashboards to monitor the timely performance and quality of that work, and collaborate with the team to help establish new innovative process improvements and systems to free up attorney time and improve quality of the department's work product. Reporting to the Legal Ops Shared Services Senior Manager, this individual will be focused on providing excellent internal and external customer experience while efficiently delivering high-quality work-products that accelerate our journey.
The ideal candidate will have had demonstrated meaningful contribution to a well structured global Shared Services Organization. They must be curious about how their responsibilities play into Salesforce's ultimate goals, passionate about driving customer satisfaction, and enthusiastic about their processes and tools.
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