Sr. Manager, eComm Operations & Optimization at Deckers Consumer Direct Corporation in Flagstaff, Arizona

Job Description:

Job Title: Sr. Manager eComm Operations & Optimization 

Reports to: Global Director OMNI Application Technology & eComm Operations  

Location:  Flagstaff, AZ  

The Role

The Sr. Manager eCommerce Operations & Optimizations is a data driven, process-oriented role with an understanding of both the technology and process sides of the business.  The Sr. Manager eCommerce Operations & Optimizations will oversee teams responsible for order fulfillment, automations and data insights.  The role will cultivate improvement through these areas while being product owner for the order management systems and motivating iterative change through a technical team of programmers.  An excellent candidate for this role will treat data and insights as a tool for positive change.  They will be an accountable leader to their team members to build meaningful teams passionate about data, insights and KPIs. 

Your Impact 

The primary functions of this role, include but are not limited to:

• Leveraging of data and insights tools with ability to do more than build reports but ask the right questions that provide insights to facilitate action.


• Ownership of multiple teams to meet defined goals and targets.


• Translation of business requirements into technical requirements and delivery through a technical team.


• Optimize the business through process, automation and technical solutions & teams.

Who You Are 

• Clear communication skills and ability to clearly articulate issues 


• Data driven to be able to quantify impacts to best prioritize work 


• Ability to forecast & guide the budget 


• Experience working in agile environment on a product team 


• Ability to multitask will be a key component and ability to delegate through team members 


• Ability to define key metrics vital to a business and develop through KPIs 


• Leadership skills and ability to develop teams 

We’d love to hear from people with  

• Bachelor's degree preferred or equivalent experience 


• Education in business or business management 


• Knowledge of MS Office products including: Outlook, Excel & Word  


• 2 + years in data insights and/or data ownership 


• 2+ years of experience working with technical delivery team 


• Prior eComm experience preferred 


• Experience in data visualization through OBIEE, Power BI, Tableau or similar data visualization platform 


• Understanding of business process optimization techniques and application 

What We'll Give You –

• 
  Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued.


• 
  Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future.


• 
  Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees’ needs to get out, get healthy and come back stronger than ever.


• 
  Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras


• 
  Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development.


• 
  Health and Wellness - There’s nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

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