Patient Account Representative - REMOTE at Atrius Health in Somerville, Massachusetts

Job Description:

Atrius Health is a nonprofit healthcare leader delivering a system of connected care that enables us to know our patients better so that we can serve them well. Across 32 clinical locations, more than 50 specialties and 825 physicians, we provide proactive, customized care to more than 720,000 adult and pediatric patients across eastern Massachusetts.
The Atrius Health practices including Dedham Medical Associates, Granite Medical Group, Harvard Vanguard Medical Associates and PMG Physician Associates - together with VNA Care - work in collaboration with hospital partners, community specialists and skilled nursing facilities, to develop innovative and effective ways of delivering care in the most appropriate setting, making it easier for patients to be healthy.
We believe that by establishing a solid foundation of knowledge, understanding and trust with each of our patients, we enrich their health and enhance their lives.
SUMMARY
Under general supervision of the Patient Financial Services Supervisor is responsible for front end billing account functions. Responsible for work queues related to outstanding balances, referrals, non-coding related errors and claim edit errors. Provides financial counsel within established parameters to patients who have outstanding balances (e.g., setting up payment plans, options for handling unpaid balances). Acts as a resource to patients and staff regarding business processes for registration, referral and collections.
EDUCATION/LICENSES/CERTIFICATIONS
High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required. Related Associate's degree in Business or related field preferred.
EXPERIENCE
Three years of healthcare registration, account or billing experience in physician office or hospital with direct patient or customer service delivery required. Working knowledge of health plan coverage, types of health plans and patient billing terminology is required. Working experience with patient healthcare collections is preferred.
SKILLS
Demonstrated customer service skills, strong verbal, written and telephone communication skills. Attention to detail, demonstrated multi-tasking skill. Demonstrated working under time pressure, juggling multiple priorities, managing deadlines. Teamwork, flexibility, reliability, adaptability, able to be flexible with work schedule. Strong computer skills (keyboarding, data entry and moving quickly between multiple application systems, proficient in email required. Working knowledge of healthcare registration including health plan coverage and referrals, authorizations, patient balance terminology (deductible, co-pay, co-insurance) is required. Working Knowledge of EPIC and EMR proficiency preferred.
Excellent benefits Include:
* Up to 8% company retirement contribution,
* Generous Paid Time Off
* 10 paid holidays,
* Paid professional development,
* Competitive health and welfare benefit package
Atrius Health is an equal opportunity/affirmative action employer and does not discriminate in recruiting, hiring, training, promoting or any other employment practices on the basis of race, color, religion, sex, marital status, age, sexual orientation, gender identity, national origin, military service or application for military service, veteran or disability status.Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA);Equal Employment Opportunity (EEO); and Employee Polygraph Protection Act (EPPA).VEVRAA Federal ContractorRequest Priority Protected Veteran & Disabled Referrals for all of our locations within the statePDN-92c1a949-00fb-431c-9225-c1c5e7299319