The Trade Operations Analyst is responsible for managing contractual agreements with Wholesalers, Specialty Wholesalers and or Specialty Pharmacies related to key performance indicators and metrics, as well as maintaining collaborative working relationships with internal and external contacts and peers to ensure effective communication and a high-level of customer service. Trade Operations Analysts are responsible for supporting seamless execution of agreements, customer order fulfilment, claims management, order monitoring, and contract administration processes. Trade Operations Analyst will also be encouraged to participate in and lead cross-functional projects within US Market Access.
Typical Accountabilities
Conducts scheduling and planning activity to ensure stock availability to meet internal/external customer needs
Executes the standard process to deliver product, in full, on time, ensuring standardized workflows
Monitors and maintain compliance to Prescription Drug Marketing Act (PDMA), Good Manufacturing Practice, Safety Health and Environmental, Sarbanes-Oxley, business procedures, raising and addressing issues as they arise
Responsible for Change Management activities as related to 3rd party GMP initiatives
Supports budget delivery and the maintenance of internal systems as the need arises
Implements changes across the Process Execution Team and Logistics interface and ensure a professional link is created and maintained between the two functions
Manage Wholesale Distribution Agreements (WDA), Distribution Service Agreement (DSA), Specialty Wholesale Distribution Agreements (SWDA), Specialty Distributor Services Agreement (SDSA) and Specialty Pharmacy Agreements
Handle day to day relationships with third party vendors in support of Expired Returned Goods, DSA and SDSA Data Management, Samples and Free Goods Order Fulfillment
Ensures alignment with key business areas and strategies including Commercial (Field Sales and Marketing), IS, Legal, Compliance & Monitoring and Market Access & Patient Strategies
Monitor orders and sales insight (daily)
Responsible for the development, analysis and publication of performance metrics and coordination of performance improvement initiatives
Manage SOPs, Client Work Instructions, Job Aids, and Business Rules execution
Lead target initiatives for international charitable donations
Lead tactical and operational aspects of Price Increase Process
Lead Sales Order to Cash Process of New Product Launches, Product Integration and Product Divestments
Responsible for the SAP change management process. Find opportunities for improved system functionality.
Support all aspects of the FluMist Product seasonal lifecycle
Essential
Bachelor's degree; preferably in a relevant field
Logic and mathematical skills
Highly proficient in Excel
Strong written and oral skills
Demonstrated ability to manage multiple tasks/projects simultaneously
Strong attention to detail and trends.
Desirable
Knowledge of mySAP, Contract Life Cycle Management, and Reporting
MBA
Understanding of AZ business model with specific knowledge of contract operations
Pharmaceutical or related healthcare business experience