Sr Trade Operations Analyst at AstraZeneca in Wilmington, Delaware

Posted in Other 9 days ago.

Job Description:

The Trade Operations Analyst is responsible for managing contractual agreements with Wholesalers, Specialty Wholesalers and or Specialty Pharmacies related to key performance indicators and metrics, as well as maintaining collaborative working relationships with internal and external contacts and peers to ensure effective communication and a high-level of customer service. Trade Operations Analysts are responsible for supporting seamless execution of agreements, customer order fulfilment, claims management, order monitoring, and contract administration processes. Trade Operations Analyst will also be encouraged to participate in and lead cross-functional projects within US Market Access.

Typical Accountabilities
  • Conducts scheduling and planning activity to ensure stock availability to meet internal/external customer needs
  • Executes the standard process to deliver product, in full, on time, ensuring standardized workflows
  • Monitors and maintain compliance to Prescription Drug Marketing Act (PDMA), Good Manufacturing Practice, Safety Health and Environmental, Sarbanes-Oxley, business procedures, raising and addressing issues as they arise
  • Responsible for Change Management activities as related to 3rd party GMP initiatives
  • Supports budget delivery and the maintenance of internal systems as the need arises
  • Implements changes across the Process Execution Team and Logistics interface and ensure a professional link is created and maintained between the two functions
  • Manage Wholesale Distribution Agreements (WDA), Distribution Service Agreement (DSA), Specialty Wholesale Distribution Agreements (SWDA), Specialty Distributor Services Agreement (SDSA) and Specialty Pharmacy Agreements
  • Handle day to day relationships with third party vendors in support of Expired Returned Goods, DSA and SDSA Data Management, Samples and Free Goods Order Fulfillment
  • Ensures alignment with key business areas and strategies including Commercial (Field Sales and Marketing), IS, Legal, Compliance & Monitoring and Market Access & Patient Strategies
  • Monitor orders and sales insight (daily)
  • Responsible for the development, analysis and publication of performance metrics and coordination of performance improvement initiatives
  • Manage SOPs, Client Work Instructions, Job Aids, and Business Rules execution
  • Lead target initiatives for international charitable donations
  • Lead tactical and operational aspects of Price Increase Process
  • Lead Sales Order to Cash Process of New Product Launches, Product Integration and Product Divestments
  • Responsible for the SAP change management process. Find opportunities for improved system functionality.
  • Support all aspects of the FluMist Product seasonal lifecycle

  • Bachelor's degree; preferably in a relevant field
  • Logic and mathematical skills
  • Highly proficient in Excel
  • Strong written and oral skills
  • Demonstrated ability to manage multiple tasks/projects simultaneously
  • Strong attention to detail and trends.

  • Knowledge of mySAP, Contract Life Cycle Management, and Reporting
  • MBA
  • Understanding of AZ business model with specific knowledge of contract operations
  • Pharmaceutical or related healthcare business experience