Billing & Collections Support Center Analyst (TEMP) at Shearman & Sterling LLP in Melville, New York

Posted in Other 11 days ago.

Job Description:

Job Description
Role Summary

The Billing & Collections Support Center Analyst ("the Analyst") will provide high quality and effective billing and collection systems support for all service requests that come into the billing and collections support center. This individual will proxy into requesters systems and provide guidance to achieve desired outcome. In addition, the Analyst will prepare client level bills, related reports and client level collections and reports. This individual will also participate in the testing and implementation of new billing and collection automated systems. Lastly, the Analyst will execute electronic billing (e-billing), including submitting bills electronically and troubleshooting and correcting e-billing errors.

Key Responsibilities
  • Provide billing and collections support to users, including email and help desk inquiries plus electronic billing submission and troubleshooting
  • Create bills for clients, coordinate necessary follow-up, review outstanding bills, and provide status reports
  • Generate client reports in Excel
  • Generate reports in Elite
  • Set up new timekeepers in Elite
  • Update Elite with exception rates and cost exclusions
  • Auditing of bills and write-offs for compliance with the firm's Pricing Guidelines and approval policies
  • Other duties and responsibilities as assigned

Knowledge, Skills & Attributes
  • Professional demeanor, with an ability to interact with all levels of an organization
  • Ability to multi-task and prioritize accordingly
  • Excellent written and verbal communication
  • Strong interpersonal and problem solving skills
  • Ability to adapt quickly to changing circumstances

Education & Experience
  • 5+ years overall experience in billing and collections with hands on knowledge of electronic billing in Elite Enterprise (Version 3.4 is currently being used)
  • Expert level Excel user as well as high proficiency in other MS applications
  • 2-3 years' experience in help desk environment using billing and collection systems
  • Experience in ARCS (Account Receivable Collections System) is a big plus
  • College degree or equivalent experience required

Physical Activity/Other Miscellaneous
  • Ability to work outside of standard business hours as needed
Location(s)New York-Mel