Service Greeter - BMW Mt. Laurel at Holman Enterprises in Mount Laurel, New Jersey

Posted in Automotive 11 days ago.





Job Description:

At Holman Automotive, we don't just sell and service vehicles - we deliver exceptional customer experiences. We are one of the largest privately-owned dealership groups in the United States, with more than 40 dealership franchises from the East Coast to the Pacific Northwest.

Holman BMW of Mt. Laurel has an outstanding opportunity for a Service Greeter / File Clerk to join the Holman family.

Our Greeter is responsible for meeting and greeting customers as they enter the service department of the dealership. By presenting a professional appearance and a cordial, businesslike presence, this person becomes the strong, positive, "first impression" of the dealership, to the customer.

The greeter is also responsible for having the:
  • Ability to meet and greet customers with courtesy and efficiency.
  • Ability to make a friendly and appropriate appearance, as the initial contact with the dealership.
  • Ability to engage customers to find out their needs and to appropriately route them within the dealership.
  • Ability to receive customer's into the service department for their scheduled service appointments.
  • Knowledge of dealership organization in order to appropriately route customers.

Qualification Criteria:
  • High School Diploma or equivalent combination of education and customer service experience.
  • Pleasant and engaging - must be able to project a 'smile' while speaking both in person and over the phone.
  • Proven outstanding customer service, preferably with a premium brand.
  • Listen and retain information accurately.
  • Excellent interpersonal skills, both in person and over phone.
  • Team-oriented and flexible/multi-tasking.

What we offer:

Honest, friendly and professional environment with an outstanding reputation for family values and excellent customer service. We offer competitive pay and incentives. Outstanding benefits for you and your family includes medical, dental, vision, vacation, 401K retirement plan with company matching contribution and vehicle purchase program. In addition we offer growth and development opportunities to help you achieve your career goals.

EOE DFWP

Holman Enterprises provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.