Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo's Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending, Auto, Credit Cards, Retail & Merchant Services, Personal Lending, Consumer Lending Control, and Consumer Lending Shared Services.
The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices as well as online and digital channels.
Mortgage Centralized Sales is seeking a Supervisor that will be responsible for supervising and developing a team of Home Mortgage Consultants in a telephone sales environment, ensuring that production goals and customer needs are met while generating quality loans compliant with company policy and procedure. This role will also be responsible for developing and maintaining the Wells Fargo Virtual Channel relationships, working closely with aligned Business Development Groups and National Program Teams, to uncover market opportunities to grow Centralized overall.
Duties include: coaching and developing a positive and productive work environment; coordinating and building relationships with business partners; monitoring performance for quality, efficiency and sales improvement opportunities; developing sales and referral skills; creating individual development plans with staff; maintains adequate staffing level to meet goals; ensures that regulatory licenser and continuing education requirements are met; identifying risk and makes sound recommendations to management; communicating company policy, procedures, and practices. Primary focus of the role is on day-to-day operational execution and sales effectiveness within a small sales force.
This role is responsible for supervising and developing a team of Home Mortgage Consultants in a telephone sales environment, ensuring that production goals and customer needs are met while generating quality loans compliant with company policy and procedure. This role will also be responsible for developing and maintaining the Wells Fargo Virtual Channel relationships, working closely with aligned Business Development Groups and National Program Teams, to uncover market opportunities to grow Centralized overall.
This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO)outlined in the job expectations below.
As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.
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3+ years of sales experience
3+ years of customer service experience
Leadership experience; including the ability to coach teams, exceed departmental objectives, motivate, and provide performance feedback, all in a fast-paced and ever changing environment
Outstanding problem solving skills and experience resolving escalated/complex customer issues
Experience identifying additional opportunities to sell products and services to customers
Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions
Excellent verbal, written, and interpersonal communication skills
Effective organizational, multi tasking, and prioritizing skills
Ability to handle information professionally and confidentially
Other Desired Qualifications
Previous management experience
This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) web site (http://fedregistry.nationwidelicensingsystem.org ) provides the MU4R questions and registration required for employment in this position.
This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.