Communication Center Representative – Public Service Commission Building (8834) at University of Wisconsin Hospitals and Clinics Authority in Madison, Wisconsin

Job Description:

Join the #1 hospital in Wisconsin and utilize your love for helping people by being the first point of contact for new patients and referring physicians, vendors and the public.

We are seeking a Communication Center Representative to:

• Support paging, messaging and scheduling, and appointment services.


• Confirm and cancel appointments on nights, weekends and holidays for specifically designated clinics.


• Provide a wide range of customer call services such as wake up calls, new births, nursing service, and food service sick calls, and similar frequently used and useful services.


• Responsible for assuring the workability of pagers and call processing software, and maintain the integrity of paging billing services by contributing to the continued accuracy of our database.


• Execute emergency plans.

You will use:

• High quality personal computer workstations.


• State of the art telephone technology.


• Proprietary software programs specifically designed for call handling, message taking, appointment scheduling and radio paging services.

Education:

Minimum – High School Diploma or equivalent.

Preferred – Associate’s or Bachelor’s degree.

Work Experience:

Minimum – One year of experience in a medical, call center, or customer service environment

Required Skills, Knowledge, and Abilities:

• Strong customer service and telephone answering skills.


• Knowledge of and ability to use computers including various software programs such as word processing, data base management, and spreadsheets.


• Effective written and oral communication.


• Basic knowledge of medical terminology.


• Effective interpersonal communication and team skills in a complex organizational setting.


• Knowledge of and experience with conflict resolution techniques and problem analysis/resolution skills preferred.


• Experience in a large automated call service center and familiarity with at least one form of call processing software preferred.


• Knowledge of and/or experience with radio paging protocols preferred.

Physical Requirements:

Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools.  Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties.  Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, equitable, inclusive and ant-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day.​  Applications from Black, Indigenous and People of Color (BIPOC) individuals, women, and LGBTQ+ and non-binary identities are strongly encouraged. EOE, including disability/vets.

Work Schedule:

This is a full-time position with evening shifts that are 8 hours long. The schedule includes every other weekend and four days every week. Hours may vary based on the operational needs of the department.

UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.

Learn more about this opening

UW Hospital and Clinics benefit