Job Description:

Company Summary:

Majorel supports clients all over
the world to successfully shape their customer relationships. More than 48,000
employees in 28 countries design and implement customized solutions for this
purpose. We create amazing customer experiences that people value, and we are proud
of. By combining talent, data, and technology, we deliver real impact for our
partners. Today’s rapidly changing world is sometimes challenging for service
delivery; But with our spirit of true entrepreneurship, adaptability, and our
drive to go further, we view it as an opportunity to innovate by getting the
best from people and technology. We constantly strive for the best. We know
that doing so is pursuing a moving target. It takes full commitment to go the
extra mile. Mutual respect and trust are the hallmark of every successful
business, and it is the same at Majorel. We know that challenges are met, and
ambitions achieved through teamwork: not only amongst our colleagues, but in
partnership with our clients too.

 

Position Summary:

The IT Infrastructure Service
Delivery Manager is an interface between IT Infrastructure and Business / IT
Infrastructure Verticals / Regional IT Teams for the planning, design, installation,
and support of Infrastructure related requirements for Cloud, Servers, Backups,
Datacenter and Campus networks including both Wide Area Network (WAN) and Local
Area Network (LAN) infrastructure, Firewalls and IDS/IPS, Unified
Communications, etc. The person must follow standard practices and procedures
in analyzing situations involving readily identifiable problems. Assists in the
planning of large-scale projects through vendor comparison and cost studies.

 

Overall Responsibilities:

·        Understanding
business cycles, you will ensure that recurring business process run smoothly.

·        Manage
demand from users on IT services and supervise the delivery.

·        Provide
technical leadership, create, and manage infrastructure plan and standards
according to IT strategic plan and roadmap.

·        Assist
implementation and enhancement of IT infrastructure projects in your respective
regions.

·        Manage
change initiatives properly and in a systematically manner to ensure
availability, performance and reliability of the systems impacted by change.

·        Liaison
with Support Hubs and Verticals for requests and changes effecting business.

·        Assist
in building and updating Global Infrastructure Service Catalogue to streamline
the services.

·        Assist
in building Knowledge base relevant to respective region and can help improve
performance in others too.

·        Communicate
to respective manager with efficiency and accuracy any progress and/or delays,

·        Mutualize
resources, reduce TCO, centralize services, study opportunity for cloud,
unification, networks, and Unified communication.

·        Foster
technologies to be adopted to meet future business needs, prioritize project,
recommend buying the IT systems using approved IT budget, etc.

 

Job
Requirements:

·        High
school diploma or GED

·        Minimum
5 Year ITIL Adoption

·        Minimum
7 years in directly managing Infrastructure Teams.

·        Minimum
5 years International Coordination role

·        Minimum
5 – 7 years in complex projects

 

Other:

·        Understands
the need for and consistently practices effective teamwork.

·        Ability
to interact with IT personnel on all levels to resolve issues and provide
solutions in a timely manner.

·        Capable
of prioritizing and managing assignments, tasks, and projects to completion
with minimal supervision.

·        Excellent
written and verbal communication skills.

·        Ability
to maintain a detail-oriented approach while multitasking in a fast-paced environment.

 

Physical
Demands & Work Environment: 

While performing the duties of
this job the employee requires mobility, the ability to distinguish letters, numbers,
and symbols as well as hand/eye coordination. The employee regularly sits for
long periods of time. The employee is occasionally required to stand, walk, and
reach with hands and arms. The employee regularly uses office equipment such as
multi-line telephone systems, fax machine, copy machine, calculator. Employee
will regularly use a computer for extended periods of time. The employee must
occasionally lift and/or move up to 10 pounds.

 

The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.

 

All the above job duties may be
changed/modified/deleted at any time by the Company; any other job duties may
be assigned as needed.

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