Senior Community Worker at Public Health Foundation Enterprises, In in San Mateo, California

Job Description:

The Senior Community Worker will oversee and monitor a team of Community Workers, working remotely for the San Mateo County Department of Public Health.  The Senior Community Worker works closely with the Public Health Nurse Hospital Discharge Planners, San Mateo County Health Communicable Disease Contact Tracer Team community agencies to facilitate placement of residents needing safe places to be in isolation or quarantine due to COVID-19. 

Must submit a resume to be considered.

This position is required to work weekends and holidays.  Normal hours are between 8:00 a.m. to 6:30 p.m.  

ESSENTIAL FUNCTIONS

• Leads and monitors a team of Community Workers, including scheduling, review and approval of timesheets, and schedules regular 1:1 check-in with each Community Worker


• Oversee the assignment of referrals from Contact Tracers for placement into AHS site.


• Develop processes and/or procedures as needed for contact referent and interview to determine if meet AHS site requirements. 


• Ensure that referrals are being placed as appropriate.


• Monitors Community Workers’ use of the scripts, policies, and procedures provided by Public Health when conducting the interview and placement of the referral.


• Ensure complete documentation in Electronic Health Record by Community Workers.


• Documents the number of interviews and placements each Community Worker conducts per day/week and takes corrective actions of any issues regarding uneven distribution of assignments, or unfilled referrals.


• Collaborate with a Public Health Nurses (PHN) and Contact Tracers (CT) to ensure safe isolation and quarantine for COVID-19 affected residents.


• Attend daily team huddles.


• Conduct weekly 1:1 check ins with the community workers


• Coordinate with HSA and BHRS regarding any AHS guest issues that arise.


• Disseminates new materials to the interview team as updates are made


• Complies with all required Public Health trainings

NON-ESSENTIAL FUNCTIONS

• Performs other duties as required or assigned

JOB QUALIFICATIONS

• Experience in supervising teams.


• High degree of technology skills, required, including use of computers, software, and platforms.


• Sound critical thinking and judgement skills.


• Ability to interact professionally with culturally diverse individuals during a time of crisis and distress.


• Knowledge and application of HIPAA laws.


• Collaborative skills required working across multiple teams and disciplines.


• Ability to problem solve various situations related to COVID positive and COVID negative patients in upholding local public health and CDC guidelines.         

Education/Experience

• Bachelor’s Degree, preferred.


• One to two years of experience in a leadership/supervisory role, managing a team, addressing, and resolving problems, preferred.

Certificates/Licenses/Clearances

• None

PHYSICAL DEMANDS

Stand: Frequently

Walk: Frequently

Sit: Frequently

Handling / Fingering: Occasionally

Reach Outward: Occasionally

Reach Above Shoulder: Occasionally

Climb, Crawl, Kneel, Bend: Occasionally

Lift / Carry: Occasionally - Up to 50 lbs

Push/Pull: Occasionally - Up to 50 lbs

See: Constantly

Taste/ Smell: Not Applicable

Not Applicable = Not required for essential functions

Occasionally = (0 - 2 hrs/day)

Frequently = (2 - 5 hrs/day)

Constantly = (5+ hrs/day)

 

WORK ENVIRONMENT

Remote

Must have functioning WIFI in your remote location to work remotely.  There is no reimbursement for the WIFI.

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description

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