Prime Finance - Prime Client Operations- Associate at JPMorgan Chase Bank, N.A. in Houston, Texas

Job Description:

Key Responsibilities Include

• Point of contact for Clients on all operational issues including: trade bookings, settlement exception, documentation, audit, technology, account set up and legal documentation, client reporting resolving client inquiries timely

• Point of contact for Account Management, Operations, Prematching, Settlements, Cash Processing, on trade booking / issue resolution

• Coordinate globally with London and Asia peers on process/system improvements, and client relationships

• Support of clients trading Equities and Fixed Income in local and global markets

• Perform root cause analysis for their respective clients to increase STP and reduce client inquiries and partner with client service teams to help change client behavior where required to remove manual processes.

• Communication of open issues to the external client and internal client service rep in a clear and concise manner, ensuring a full understanding of the issue

• Partner with technology strategy team to help identify internal and external facing technology improvement opportunities.

• Assistance on Projects pertinent to the desk, and participate in new project initiatives when required by business demands

• High level of client service focus and Responsible for understanding \"end to end\" system processing and the \"transaction cycle\"

• Monitoring & Adhere to daily work flow queues and ensure work is completed daily and all day to day queries dealt with within required SLAs and escalate issues to the team leader.

• Provide operations subject matter expertise and value added services to clients where required.

• Strong time management skills required to meet the internal and external deadlines/cutoffs

• Meeting with clients along with client service

Qualifications

• Associate or Equivalent

• 3 year minimum experience in the industry is preferred

• Excellent communication and interpersonal skills with the ability to develop strong working relationships with marketers, external clients, traders and other support teams

• Must be a self-starter with the motivation, demonstration of initiative, and ownership mentality to think outside of the box as necessary

• Strong leadership skills with the ability to take ownership and responsibility

• Skillset to properly escalate issues to management, controls team and front office sales and trading teams.

• Team Player, but also must be able to work independently

• Highly organized, able to multi-task in a fast paced environment

• Positive "Can Do" attitude

• Ability to work under pressure, prioritizing tasks according to risk and client profile

• Ability to drive and manage global initiatives and projects driven by the business, industry or operations

• Strong communication skills required for quarterly review meetings with clients

• Strong analytical and problem solving skills, including the ability to understand the external client's perspective when applying solutions

• Strong organizational and prioritization skills

• Creative problem solving with a focus on improving / maintaining client relationships

• Exceptional attention to detail

• Equity and Fixed income knowledge is a plus

• Must have strong PC skills with particular emphasis on Microsoft excel, formula construction, and excel reconciliation solutionsJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans