IT, Sr. Network Engineer at TPG TeleManagement Inc. in Huntsville, Alabama

Job Description:

IT - Sr. Network Engineer

Job Title: IT, Sr. Network Engineer

Location: Huntsville, AL.

About TPG:

TPG is a purpose-driven innovation organization offering solutions in business advisory, customer experience, forward leaning technology, and analytics. TPG partners with companies to equip, engage, and empower them to act strategically to improve customer experience.

TPG is currently the leader of independent, third party quality assurance for customer experience and interaction management to Fortune 500 businesses.

TPG delivers predictive intelligence, analytical reporting and hands on assessments by applying data sets to our proprietary, AI based assessment and reporting platform. By developing individualized quality performance goals alongside our clients, we deliver impactful results.

Job Description:

As a Sr. Network Engineer in TPG's IT Team you will be responsible for building complex network design and architectures and helping the vision of TPG products, people, and technology come to life through future proof network and IT systems. Your broad responsibilities include: Integrating and managing enterprise tools, ensuring system security in compliance with customer policies and security protocols, and providing Tier 1, Tier II, and Tier III Service Desk support for network access issues.

Senior Network Engineer provide valuable contributions to the product, operations, and research teams by guiding them and resolving IT based issues. You will aid the Chief Technology Officer and Director, Platform Engineering on the vision of the software platforms, IT infrastructure, and keep the technical details of IT in line to the vision of TPG.

Team Contribution

• Install, configure and maintain LAN and WAN system hardware (switches, routers, firewalls, etc.)
• Install, configure and maintain wireless network hardware
• Design and maintain and document network solutions
• Strong knowledge of network protocols
• Secure networks by developing network access controls and policies that align with security compliance
• Ensure system security in compliance with Army and customer policies
• Understand network security devices and their output
• Ensure reliable backup and recovery from hardware outages
• Integrate and manage enterprise tools
• Provides network performance statics, reports and recommendations for network enhancements
• Apply firmware and software patches as required to hardware
• Researches, evaluates and stays current on emerging technologies and tools
• Perform other hardware and software tasks as assigned
• Provide Tier II and Tier III Service Desk support for network access issues
• Maintain all support documentation
• Provide help and support for DevOps engineers on software platform related tasks
• Provides hands-on system administration support, system maintenance and operations support
• Working with 3 rd party IT partners in order to coordinate multiple efforts

• Help the Director, Platform Engineering manage and maintain design, testing, deployment, analysis of the product and software architectures
• Help the Chief Technology Officer (CTO) manage and implement security compliance throughout the organization
• Help mentor other technical team members
• Responsible for observing, gathering, and evaluating IT-based telemetry

• Create professional and positive lasting connections with colleagues, clients, and partners alike, who interact with TPG
• Demonstrate strong interpersonal and communication skills
• Ability to craft and deliver clear written communication, with great attention to detail
• Critical thinking skills and intellectual curiosity
• Personal accountability
• Ability to work independently, establish priorities and meet deadlines
• Ability to handle sensitive and confidential situations and documentation
• Presentation and verbal communication skills

• Fulfill TPG's Mission
• Effectively deliver our Mission, both internally and externally
• Participate in professional growth opportunities, training sessions and performance evaluations

• Demonstrate TPG's Core Values
• Live out TPG values and hold teams accountable to do the same

• Engage in short and long-term business goals by providing insight and innovative solutions to leadership
• Develop plans and ensure delivery of our systematic processes

• Strong knowledge network architecture and design
• Strong knowledge of setting up IT network infrastructure
• Working experience with setting up secure coding environments and corporate office infrastructures
• Candidate must be a self-starter, comfortable working in a fast-paced environment, able to develop technical guidance documents and multitasking between multiple ongoing projects to ensure customer requirements and timelines are met
• Experience working with software teams
• Experience working with software platforms and infrastructure
• Experience managing a large-scale office IT infrastructure
• Additional experience supporting large-scale networks in an enterprise environment

• Experience with Atlassian JIRA, Confluence, Bitbucket, Gitlab, and/or GitHub

• Competitive Salary
• Tremendous Opportunities for Upward Mobility
• Positive People Culture & Work Team Environment
• Medical
• Dental
• Life
• Disability
• FSA
• 401k

• The IT- Sr. Network Engineer has no direct reports

• Sitting and standing for long periods may be necessary
• Move around the office, use of hands for typing
• Ability to hear and see, read from computer monitor
• Ability to travel if required (limited)

TPG EEO Statement, 2020 : TPG is a company that has been built on diversity and disruptive strategy. At TPG we support, accept and embrace differences. 24 years of success has been a direct result of our diverse people-culture model. At TPG we believe that individuals should be hired and promoted based on aligning qualifications, merit, experience, and professional acumen. TPG does not discriminate against applicants or existing employees based upon age, color, creed, disability, genetic information, gender, gender identity, marital status, national origin, pregnancy or breast-feeding, veteran status and/or any other basis protected by law. TPG is a company that believes in fostering creativity, innovation and success by offering a safe, non-threatening environment in which our employees, products and clients can thrive.

It is TPG's policy to comply with all applicable national, state and local laws pertaining to non-discrimination and equal opportunity regulations. TPG's Founder & CEO, Executive Staff, our Board of Directors and Advisors strongly advocate, support and stand behind this EEO Policy and our Affirmative Action Obligations. As leaders in our market space, we adhere to these standards, not only because it is enforceable under the law, but because it is inherent to our core values. Our leadership team believes in building a strong corporate enterprise lead by a strong moral compass and leaders that follow it. If you join our team, we expect you to do the same.