Support Services Technician at BerganKDV, LTD in Omaha, Nebraska

Job Description:

BerganKDV has provided innovative yet practical solutions for small to mid-size companies since 1945. From our beginning as a trusted CPA firm we have expanded and adapted to offer business planning and consulting, tax, audit and accounting, wealth management, and technology services throughout the upper Midwest. At BerganKDV, we believe our role as advisors is to build relationships with our clients, take an active interest in their unique situations, and provide expertise and resources to help them achieve their goals. Bringing value to our clients is what we do best and seeing them succeed is our ultimate goal.

The Network Administrator (Onsite Care Technician) ensures the stable operation of our clients' IT infrastructure. This includes configuring, maintaining, supporting, and optimizing all infrastructure hardware, software, and communication links. The person will also serve as Level 1 support to analyze and resolve hardware and software computer problems in a timely and accurate fashion.

ACCOUNTABILITIES:

Server administration, including e-mail, print, application and backup servers.
Manage security solutions, including anti-virus/spam, and intrusion detection systems.
Administer network equipment, PC/server hardware and software upgrades.
Administer and maintain end user accounts, permissions, and access rights.
Perform system backups and recovery using BDR and VMware technologies.
Perform server maintenance and timely application of patches and hotfixes.
Administer and Maintain VPN infrastructure.
Recommend, schedule, and perform system improvements, upgrades, and repairs.
Provide remote troubleshooting support in an advisory role to local users.