Revenue Operations Associate at Zendesk in Madison, Wisconsin

Posted in Admin - Clerical 11 days ago.

Job Description:


Madison, Wisconsin, United States of AmericaR15845

Job Description

Zendesk is seeking a detailed, organized, high energy Revenue Operations Associate to join our Revenue Operations team! A successful candidate will be a self starter with a strategic leadership attitude, able to manage time and balance responsibilities in a dynamic, rapidly evolving environment. The main objective of this role will be to support our sales organization in our commerce to cash processes to ensure deals align with our corporate strategies, are compliant, and meet our business goals!


  • Advise sales reps through the deal flow process and review each Service Order to ensure it conforms to finance audit reviews and revenue recognition policies
  • Advise on standard deal structures, pricing models, and commercial terms
  • Enable sales new hires on systems navigation, engagement models and best practices
  • Provide ticketing support for all Sales, Billing and Provisioning related issues from both internal and external customers
  • Ensure the billing system and invoicing reflect accurate information for each customer according to contract terms
  • Communicate with internal business partners such as: Sales, Finance, Legal, Revenue Recognition, IT, and Sales management on any urgent orders or exceptions
  • Ability to observe trends and report to management team and stakeholders
  • Ensure SOX compliance by assisting and preparing monthly/quarterly AR close items
  • Support ad-hoc reporting and projects focusing on process improvement and automation


  • Bachelor's degree in Business, Finance or related field
  • Experience working with, supporting, and advising Sales and other cross-functional teams
  • Flexibility with schedule due to end of month/quarter demands
  • Strong communication and documentation skills
  • Upbeat, dedicated, and self-driven
  • Ability to work independently within a team environment
  • Experience with SaaS subscription billing model a plus
  • Familiarity with basic accounting concepts and principles
  • Analytical skills and experience with contract management a plus
  • Experience with G-Suite Sheets, Docs, and Slides
  • Experience with Salesforce (SFDC), Salesforce CPQ and Zuora a plus

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in SanFrancisco, Zendeskhas operationsintheUnitedStates, Europe,Asia,Australia,and South America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's CandidatePrivacyNotice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information.PI133014571