2000 16th Street, Denver, Colorado, 80202, United States of America
Do you want to make a positive impact with your work and thrive in a fast paced environment?
The Patient Experience Analyst will provide analytical and innovative support to initiatives that improve the quality of life for patients living on dialysis.
A successful candidate will demonstrate a great attitude, strong attention to detail, organization, and the ability to "get stuff done" as well as develop a deep understanding of patient experience goals.
Essential duties and responsibilities:
The following duties and responsibilities reflect the expectations of this position but are not intended to be all inclusive.
Provide insights and data trends to support and inform patient experience innovation projects, delivering against complex patient needs and business requirements
Create cohesive presentations based on findings, including summarizing insights from analysis, identifying next steps, and developing implementation plans
Execute on defined scope of Patient Experience projects in collaboration with colleagues and management team
Structure ambiguous problems, think creatively, generate and test hypotheses
Develop standardized metrics, dashboards, and reports to monitor program/project performance
Employ high orientation to detail and quality control to ensure data accuracy
Coordinate and collaborate with leadership/operations from facility administrators to Division Vice Presidents
Lead projects with support from colleagues and manager
Bachelor's degree required
1-3+ years of work experience
Advanced proficiency with Microsoft Excel and PowerPoint required
Strong organization and project management skills: Ability to overcome obstacles and drive projects and processes to completion
Strong interpersonal skills to build credibility as a "peer" across all levels
Analytical and curious thinking style with a love of solving problems
Personal values in line with DaVita's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment & Fun
High energy and ability to work in a fast-paced, team-oriented environment
Desire to contribute to a fun yet hard-working team
Here is what you can expect when you join our Village:
A "community first, company second" culture based on Core Values that matter
Clinical outcomes consistently ranked above the national average
Award-winning education and training across multiple career paths to help you reach your potential
Performance-based rewards based on stellar individual and team contributions
A comprehensive benefits package designed to enhance your health, your financial well-being and your future
Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation
What We'll Provide:
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace
®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.
$46,700 - $68,600
Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at