Posted in Other 14 days ago.
Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. We're not the only ones who have seen it; we've recently been recognized by Forbes as one of America's Best Employers as well as by the Human Rights Campaign, DiversityInc Magazine, and Cablefax for our diversity & inclusion program.
The Director of Customer Care B2B will lead all aspects of the contact center operations in support of our Business Clients SMB and Enterprise. This position would be expected to shape the future of the contact center operations, being committed to delivering an exceptional contact experience through a variety of contact channels which include but may not be limited to; phone, email and live chat. This role would also be expected to lead efforts to improve our team across several areas, including knowledge and product management, agent performance, as well as providing valuable and actionable experiential frontline insights to our Product, Marketing, Training and Readiness teams. The ideal candidate is data-driven, performance oriented, and has a track record of improving teams in high-growth environments.
Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.