Pbx Operator at Surf & Sand Resort, Laguna Beach in Laguna Beach, California

Job Description:

Surf & Sand Resort, Laguna Beach is proudly a part of JC Resorts, a proven leader in the management and operation of golf and resort properties since 1971. We are located directly on the beach in the heart of Laguna and have been part of the local history since 1948. We are looking for passionate individuals, empowered to create wow moments and lasting memories for every guest, every time. As a family owned business, we treat people like family and believe in the personal touch.

In addition to working in the most beautiful oceanfront location in Laguna, we offer competitive and progressive benefits including complimentary meals.

Join our team of friendly, engaging, professionals who love the Hospitality Industry and want to share it with our guests.

The PBX OPERATOR is responsible for correctly connecting incoming hotel calls to the appropriate individual or department with the utmost courtesy and efficiency.

ESSENTIAL DUTIES, include but not limited to:

• To understand and respond to all guest needs and requests in a timely and professional manner.


• To follow all specified telephone procedures including correctly answering and transferring all incoming calls in a timely, courteous, and professional manner; forwarding messages to guests and managerial staff in a timely manner; correctly operating all features of the PBX switchboard; and adhering to posted standardized telephone greetings.


• To assist guests and staff, as requested, to place out-going calls.


• To actively promote guest use of the hotel services and facilities.


• To follow all specified procedures to properly perform routine job tasks; maintaining other PBX logs; updating staff message board, and delivering messages; preparing check-in packets; filing daily check-outs registration cards; documenting and following up on guest complaints; following up on unanswered wake-up calls; following up on unsuccessful call transfers; transferring relevant PBX information to the next shift; and tracking telephone problems, including their sources and resolution.


• To monitor the Daily Activity Calendar, message boards, and hotel/department bulletin boards on a daily basis, in order to maintain current awareness of changes in PBX policies and procedures.


• To follow all specified procedures to complete the PBX packet on a daily basis, including all requested documentation or logs.


• To understand how to utilize software related to Front Desk operations such as Opera, HotSOS, Zingle, Flock, Alice Saflok and any other necessary software.

JOB KNOWLEDGE & EDUCATIONAL LEVEL: High school diploma or equivalent required. English fluency required. Some telephone experience required. Experience on multi-line telephone system preferred. Must be computer literate and have a minimum typing speed of 30 wpm. Previous hotel experience preferred. Must display knowledge of currently accepted business phone etiquette.

SKILLS AND APTITUDES: Detail oriented. Organized and efficient. Learns quickly. Safety-minded. High quality standards for production and service. Diplomatic and calm. Must be able to handle multiple tasks and be able to prioritize. Strong verbal communications skills, and pleasant telephone voice. Courteous, friendly, and professional manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.

PHYSICAL DEMANDS: Interactively engaged at telephone switchboard approximately 60-90% of shift, depending upon level of business. Stands/walks approximately 5-10% of shift. Work is repetitious and requires intense focus. May be required to work extended hours during special events or other unusual circumstances. Must be able to work well under pressure. Some lifting.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodation related to applying for employment at our company, please contact us at 855-318-8947 and/or email us at accessibility@jcresorts.com

JC Resorts is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture.   All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law.

We maintain a drug-free workplace and perform pre-employment substance abuse testing. 

Surf & Sand Resort is recognized as one of Condé Nast Traveler Readers' Choice Awards, Top Resorts in Southern California, one of Travel + Leisure’s World’s Best, is a member of Preferred Hotels and Resorts and has held the AAA Four Diamond rating for over 20 years. 

Surf & Sand Resort | 1555 South Coast Highway | Laguna Beach, CA 92651
www.surfandsandresort.com                           HR direct line: (949) 376-2764 

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