EMS Communications Specialist at Augusta Health in Fishersville, Virginia

Job Description:

The EMS Communications Specialist shall perform all tasks necessary to ensure timely scheduling and transportation including answering phones, screening transport requests, recording all required information, verifying insurance information and making sure that pre-authorizations are being obtained as needed, ensuring timely patient transports to and from facilities, and patients’ homes via ambulance and wheelchair van.

In the course of the dispatcher work, the ideal candidate must be able to interact with all levels of the organization of Augusta Health in a professional and concise manner.

The EMS Communications specialist will work in cooperation with Emergency Department staff, licensed practitioners, attending Physicians and Transportation Services staff. This role will communicate with EMS prior to patient arrival to the emergency department, notify appropriate staff of patient’s chief complaint, and accurately document reports.

Requirements

• Previous experience in clerical or administrative assistant role


• Pre-hospital Emergency Medical Services or ambulance transportation services experience preferred


• Experience with electronic documentation and a basic understanding of Microsoft Office software


• Ability to perform detailed assignments and projects


• Must be able to work under pressure and positively interact with patients, other departmental and medical staff, visitors and outside entities


• Neat in appearance with a personable, tactful, and courteous manner


• Ability to adjust to rapid changes in work assignment


• Excellent Verbal and Written Communication Skills


• Maintains Confidentiality


• High level of organization and ability to follow through on assigned tasks
  
  

Some benefits of working at Augusta Health include:

• Insurance package including health, dental, and vision


• Retirement savings helping you to plan for your future


• Generous paid time off to promote work life balance


• Free onsite parking


• 24/7 armed security to ensure your safety


• Shift and weekend differentials


• Flexible scheduling


• Clinical ladder career path program


• Shared governance


• Tuition reimbursement


• Onsite child care


• Augusta Health Fitness Reimbursement Program


• Individualized orientation with dedicated preceptor


• Onsite credit union


• Employee discounts including the cafeteria, gift shop, pharmacy, and movie tickets

Equal Opportunity
Augusta Health recruits, hires and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.

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