Mortgage experience with good analytical and good communication skills both at comprehension and writing
Should be proficient with mortgage documents like 1003, 1108, Title Appraisal, Income Documents, Asset Documents, Note Mortgage Foreclosure and Bankruptcy etc. and ability to review and gauge any red flags in the document and information provided in client system
Job would require training mentoring new hires and interact with customer on calls emails with loan query level discussion
Person would be working as POC with onshore business team and also responsible for day to day delivery operations apart from meeting self-daily production target
Job would require more accountability and responsibility in ensuring that team meets process goals on both capacity and quality front
A mortgage network and knowledge of mortgage industry
At least five years of recent experience within mortgage origination
High school diploma or equivalent (GED)
Excellent customer service & people management skills
Experience on US loan servicing regulations
Certification on US Mortgage or Lending domain desirable (any institute)
Develop and maintain superior customer connect
Follow the governance mechanism established with the client
Help develop technology advancements and process improvements
Keep track of all customer feedback/ process issues. Drive actions towards delivery excellence
Resource Planning, Recruitment and Work Allocation
Ensure that all committed deliverables and services are rendered on schedule and at the defined quality levels
Develop performance standards, metrics and goals and manage the achievement of those goals
Prepare and send operational reports and information to client, management and stakeholders
Total 4+ years of experience with a minimum of 2 years of supervisory experience
Minimum of 4 years experience in Mortgage Origination
Ability to analyze problem situations, take ownership and resolve
Excellent communication skills -- both oral and written
Management and/or project experience
Good analytical skills
Familiar with essential processes of Ops functional areas and able to work cross functionally
Excellent MS office skills- MS Word, Excel & PowerPoint Presentations
Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Proficiency Level *
Acquirer & Acquirer Processor
* Proficiency Legends
The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.