Customer Service Associate Representative - Accredo at Cigna in Memphis, Tennessee

Job Description:

**This role will be Work from Home until we are able to safely return to the office in Memphis, TN**

Shift: Tues-Fri 10:30am-7pm a Saturday: 7:30am-4pm

As a Customer Service Associate Representative you will act as a primary point of contact for the individual therapies and patients for assigned inquiries for tracking services, package pickup and delivery, shipment status, service delays and other related issues. Utilizes various database systems and window-based applications to resolve/expedite customer issues/problems/requests including trending and cost analysis of gross product loss events.

What you'll do:

• Identify and resolve problems related to package delivery inquiries/tracking. Return, reroute shipments as required and ensure address correction issues are resolved.


• Assist patients/customers with all inquiries as they relate to UPS, FedEx, and USPS domestic and international shipments.


• Identify and report trends/problems and provide resolution, or escalate historical customer data to applicable therapy teams/management to determine root cause and resolution.


• Trending and cost analysis of gross product loss events.


• Maintain clear and concise documentation for each transaction and provide applicable follow-up with the therapy team and/or management.

What you need to do the job:

• High School Diploma or the equivalent


• 1 year of relevant experience required


• Previous experience within customer service preferred


• Extensive knowledge of Microsoft Windows Applications -Word, Excel, Outlook; data entry skills-to conduct analysis


• Excellent time-management and multi-tasking skills


• Stable work history


• Consistent attendance is required


• Ability and willingness to work required overtime with little to no notice.


• Strong communications -written and verbal


• Must be eligible to work within the United States without sponsorship


• Be available to work the following shift - Tues-Fri 10:30am-7pm a Saturday: 7:30am-4pm

Please attach an updated resume when applying to the role

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.