Director of Membership and VIP Services at Carolina in Carolina, Puerto Rico
Posted in General Business 30+ days ago.
Type: Full-Time
Job Description:
Fairmont El San Juan Hotel Director of Membership & VIP Services is an internationally renowned hotel offering engaging service and authentically local experiences. An ambassador for the brand and hotel, as Director of Membership Sales and Operations, this role will provide sales efforts and operational leadership for supporting departments ensuring strong hotel positioning, maximized revenue and membership satisfaction
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- Lead and support all departments in the achievement of the financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation
- Assist in the preparation, presentation and subsequent achievement of the Membership's annual Operating Budget, Marketing & Sales Plan with input to the Capital Budget
- Ensure that monthly financials for all membership revenue/forecasts are on time and accurate
- Ensure full compliance to Club operating controls
- Maintain and improve membership and VIP services SOP's for all departments
- Responsible for reporting improvements to the physical facilities in order to keep them at the highest level possible of cleanliness and function
- Develop knowledge base for all Club disciplines and revenue streams by participating in and monitoring programs
Your experience and skills include:
- Previous experience in a leadership role, sales experience an asset
- Extensive business operations experience required
- Demonstrated knowledge of financial planning and controls
- Computer literate in Microsoft Windows applications required
- University/College degree in a related discipline preferred
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Enthusiastic with an outgoing personality and very service driven
- Provide exceptional personal service to members and VIP's
- Follow up directly on members comments and concerns and maintain a customer feedback program
- Create sales plan for available memberships, working with Director of Sales and Marketing
- Give prospective member tours
- Enforce club rules and regulations with members
- Administer a member retention program to improve customer satisfaction and loyalty
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
|
PPG INDUSTRIES INC |