Field Service Engineer at MTD Products in Valley City, Ohio

Job Description:

At MTD Products, we do more than just design, manufacture, market, and sell outdoor power equipment. We are an industry leader driven by a greater purpose to inspire people to care for and enjoy the outdoors. As employees, we foster collaboration and teamwork, drive for results, champion change, and inspire and motivate others to high performance. We value stewardship, passion, respect, integrity, and gratitude. And, every day we build upon the strong corporate culture that makes MTD a great place to build a career.



Founded in 1932 and headquartered in Valley City, Ohio, MTD is a global company known for innovation and award-winning lawn mowers, snow blowers and other equipment for both residential and professional markets. Our family of brands includes Cub Cadet, Troy-Bilt, Robomow, Rover, and WOLF-Garten - all backed by our strong network of MTD support focused on uncompromising quality, service and value through advanced manufacturing.

Purpose:

MTD is looking for a customer-oriented field service engineer to support autonomous and semi-autonomous outdoor power equipment across the United States.The ideal candidate will apply their technical knowledge and interpersonal skills to rapidly address customer issues and maximize product uptime.

Essential Duties:

• Collaborate with a cross functional team of engineers and service professionals supporting advanced outdoor power equipment to maximize customer satisfaction.


• Act as a subject matter expert and resource for Sales and Service teams; serve as bridge between core Engineering team and customers.


• Track field service incidents and drive towards resolution; investigate returned components and coordinate root cause analysis.


• Work closely with Service team to troubleshoot, diagnose, and resolve product problems; report findings to Engineering and Product Quality teams.


• Use data analysis tools to understand product performance and proactively identify problems.


• Manage deployments of new software releases.


• Document and improve best practices for product troubleshooting, including enhancements to troubleshooting tools and processes.


• Cultivate and develop positive working relationships with customers and MTD personnel.

Specialized Knowledge/Skills:

• 2+ years' experience diagnosing and repairing electrical and/or electromechanical equipment, including standard electrical test equipment such as volt/ohm meters, oscilloscopes, and proprietary electronic and software test tools.


• Experience writing scripts for data conditioning and analysis using MATLAB, Python, R, or related languages.


• Strong time management and organization skills and ability to juggle multiple responsibilities.


• Appetite for continuous learning about electronics, sensors, computers, and software; experience with Linux operating system is a plus.


• A passion for tackling challenging problems and driving towards resolution.


• Drive to operate with efficiency and sense of urgency.

Experience/Educational Requirements:

• B.S. or higher in Computer Engineering, Electrical Engineering, Mechanical Engineering, Software Engineering, or another technology-related field, or equivalent work experience.


• Ability to effectively communicate verbally (both in-person and via telephone) and in writing.


• Experience interfacing with both internal team members and external customers as part of a solution-based service process; hard working with minimal oversight.


• Strong desire to work cross-functionally and manage deadline pressure, ambiguity, and change as needed.


• Experience with data analysis and statistical tools including Excel, Matlab, Minitab, and/or SPSS.


• Willingness to learn new tools needed to support a product running embedded Linux.

Work Environment:

• Willing to work on outdoor power equipment in outdoor environment when needed.


• Able to lift (up to 40lb), reach, bend otherwise work on and around outdoor power equipment such as lawn tractors, snow throwers and handheld power tools.

Travel

• Domestic travel to customer sites, up to 25%.

MTD offers a competitive salary and benefit package that includes 401k, Defined Contribution Plan, Health and Dental Insurance, Vision Insurance, Tuition Reimbursement, paid vacation, and paid holidays.

MTD is an equal opportunity employer M/F/D/V.

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