Sr. Business Analyst at Equinix in Sunnyvale, California

Job Description:

Sr. Business Analyst

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. 

Global Operations Enablement team is seeking a highly motivated individual with excellent analytical, problem-solving and decision-making skills.  The candidate for this role would ideally have a passion for technology with experience or knowledge in a tech/media/telecommunications company.   

The Global Operations Enablement Senior Business Analyst will engage directly with business stakeholders across all regions to gather, assess, identify impact to business, recommend process improvements and drive technology and solutions related to product delivery and creating effective tools at Equinix IBXs.  

The position works closely with the IT organization in the development and implementation of technology solutions by reviewing the business requirements and by participating/coordinating UAT. Additionally, the position manages the change management by documenting and training business users in the adoption of evolving technology enabled business processes.

Responsibilities

Project Management

• Create and coordinate project plans and resources, executing them using appropriate tools and techniques




• Effectively coordinate project resources ensuring they are in the right place at the right time




• Works with stakeholders to gain alignment through implementation and post-implementation stages




• Drive pilot programs and proof of concepts




• Communicates team progress




• Create scope, project charter and stakeholder analysis




• Identify project risks, provide visibility & help mitigate risk factors




• Analyze pre and post implementation changes, including expected benefits and actual results

Business Requirements, Functional Design and Process Design

• Drive system and process changes across all IBXs (data centers) worldwide to achieve consistent business system solutions




• Perform impact analysis of the current business process, understand best practices, identify gaps, define future state business process, plan road map to achieve future state & execute road map




• Provide operational recommendations for improvement based on research including new tools, processes & technologies




• Facilitate IT & Business negotiations on solution design & prioritization to be consistent with the defined road map




• Drives best practices during requirements gathering and modeling




• Work with UX designers, BSAs and DEV teams to review wireframes, prototypes and functional designs to ensure solutions meet requirements

Testing, Documentation & Training

• Develop test scenarios based on process improvements, agreed upon requirements and functional designs




• Define test strategy and execution for specific modules of an application including end to end flows




• Conduct/Perform user acceptance testing (UAT) including clarifying defects, triage and coordination of resolution with IT teams

Stakeholder Management

• Manages stakeholder expectations within and/or across functions




• Identifies and proactively includes correct stakeholders and communications effectively




• Escalates to resolve complex stakeholder issues

Cost/Benefit Analysis and Monitoring

• Analyzes pre and post implementation results




• Expected benefits and actual results

Implementation and Change Management

• Updates Operations process and procedural documentation




• Completes post deployment analysis, monitoring and control




• Assesses post project benefits and success

Reporting and Metrics

• Status reporting providing periodic project updates, highlighting risks, issues and concerns




• Creates and publishes dashboards




• Performs ad-hoc reporting

Qualifications

• A Bachelor’s degree in Computer Science, Information Systems or equivalent




• Proficient in PowerPoint, Excel, and Microsoft Suite




• Outstanding communication skills (verbal and written)




• Knowledge of internet technologies and systems




• Ability to participate and drive changes in cross functional projects involving regional challenges as required by the business




• Solid time management skills and ability to work independently managing multiple projects and priorities




• Strong analytical skills to work with complex business problems and systems challenges




• Ability to document and prototype business use cases and data flows




• Ability to present effectively to executive leadership and clearly articulate business decisions




• Eagerness to learn and take on challenges in a rapidly growing environment




• Reliability, diligence and excellent organization skills with a strong attention to detail




• Strong understanding of enterprise systems including Siebel, Power BI preferred




• Understanding of Agile and Lean concepts, plus

Preferred

• 3 - 5 years of experience in a related technical field, preferred



• Knowledgeable with EIA/TIA – ISO/IEC standards


• Data Center experience a plus


• Must currently reside in the US

We offer Medical, TeleMedicine, Dental, Vision, Life and AD&D insurance, 401K, Leave of absence & disability benefits, paid time off & holidays and more.

In accordance with Colorado State Law (https://leg.colorado.gov/bills/sb19-085)  the salary range for Colorado for this role is $80,000 - $108,000 year.   

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disabilities.