Senior Collector Loss Mitigation Specialist at Jovia Financial Federal Credit Union in Westbury, New York

Job Description:

 Say Hello to Working on the Bright Side

We are Jovia Financial Credit Union (Formerly NEFCU). Our name evokes a way of joy, a feeling of optimism, trust and “banking on the bright side”. We are a new kind of credit union, one that combines service and value with the convenience that today’s technologies allow. Our friendliness and energetic spirit make it easy to do business with us. At Jovia, our dynamic, fast growing culture awaits- come see for yourself. 

Now with more than 3 billion in assets, 200,000 members, and 450+ employees, we attract the best and the brightest talent-- who do the right thing, present a can-do spirit in a culture of fun, fulfillment, advancement and development. Find your joy here, every day.

We give you:

• Competitive compensation with paid training


• Open communication and an amazingly positive staff


• Managers who value input from their employees—we believe in you!


• A friendly, inviting work environment


• Work that feels like a second home with family events hosted by Jovia!


• Leaders who are involved, transparent and coach you


• Professional development and a perfect atmosphere for learning


• Fun social activities to nurture creativity and teamwork


• Business casual dress with annual corporate gear allowance!


• Great benefits – Med/Dent/401K/pension, tuition reimbursement and more (Full Time employees)


• School Loan Repayment & Gym Reimbursement (Full Time employees). New in 2020!


• Lots of growth and advancement potential


• A CEO with brilliant vision and aspiration

Want to know why we’re so happy? Click here to learn and meet our CEO!

What you will be doing:

• Handle all types and delinquency levels of accounts relative to including but not limited to Consumer Loans, Mortgages, Home Equity Mortgages, Student Loans, Credit Cards and overdrawn accounts.


• Be goal-oriented and strive to achieve assigned goals and objectives.


• Be flexible and available to work shifts as needed. Collection shifts may involve working both day and evening shifts that are not consecutive (i.e. 9-5 one day, 10-8 the next day).  There may be occasions based on the needs of the department to alter the regular schedule as requested by the Collection’s management team.


• Generate and maintain daily work queue and create and utilize reports to track and report loss mitigation data monthly/quarterly/annually, and handle collections or other department responsibilities, as needed.


• Update systems records as required.


• Answer telephone and email inquiries concerning delinquent accounts and provide counseling to members. Record the information on the appropriate systems, and follow-up with outside vendors.


• Research and audit member records to determine missed payments and/or possible discrepancies when necessary.


• Speak to members to determine reason for delinquency; using excellent customer service skills and evaluating customers' financial situations you will negotiate terms of repayment to bring account(s) current while maintaining quality and accuracy for compliance and excellent customer service, and propose loss mitigation solutions as appropriate.

What we need from you:

• Bachelor’s degree preferred.


• Minimum four (4) years of credit union or banking collections experience, and minimum of two (2) years of loss mitigation experience.


• At least intermediate MS Suite skills (Excel/Word/Outlook)


• Advanced knowledge of collection and financial institution core systems and important metrics, self-motivated, problem solving, detail-oriented, and ability to ensure quality of work completed. Temenos and Fiserv experience a plus.


• Good communication and telephone skills, sense of urgency, skip tracing and asset locating skills, and collection practices (including but not limited to, FDCPA, Reg X and other regulatory requirements).


• Flexible and willing to work additional time as needed.

Be part of a growing not-for-profit organization where People are Everything—You are important to us. Help our members meet their financial goals and achieve their dreams. Let’s talk!

At Jovia, we celebrate innovation, diversity, teamwork, excellence, and integrity. We are an equal opportunity employer and offer competitive compensation and benefits packages to recruit, retain, and reward top talent. We would like to be your partner in success and happiness!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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