Loan Servicing Manager at JPMorgan Chase Bank, N.A. in Newark, Delaware

Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its JPMorgan Chase & Co brands. JPMorgan Chase & Co.is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as Flexible Work Arrangements with periodic work from home and non-standard business hours, fully paid parental leave time, health care insurance and retirement benefits.

Wholesale Lending Services (WLS) is part of the JPMorgan Chase Commercial Bank providing lending servicing support to multiple business units across the firm and around the world. The Operation provides loan documentation; closing and funding; payment and fee processing; syndication loan trade processing; credit administration; collateral perfection and management, customer service and reporting; and construction management.

General Summary:

This Associate level leadership role includes day-to-day responsibility for a complex portfolio of syndicated and bilateral loans originated by JPMorgan Chase. This is a fast-paced, multi-faceted, client facing role with direct contact with borrowers and lenders, in addition to a broad spectrum of internal business partners. This role involves managing a team of subject matter experts with responsibility for the overall performance of the team and the control environment.

Essential Responsibilities:

• Manage the day to day workflow for the team
• Manage all staff matters including performance reviews, training, escalations, metrics and compensation
• Approve loan activity as instructed by the client in accordance with credit agreements
• Guide staff to reconcile daily funding and payment activity to account for all daily cash transactions
• Read and interpret complex legal credit agreements and related documentation working with attorneys when applicable
• Monitor and escalate past due principal, interest, and fees to ensure that the loan accounting system is accurate
• Oversee the timely distribution of accurate invoices to clients
• Provide information as requested by clients, business partners, middle office, or lenders
• Monitor control reports and hold staff accountable for resolving exceptions
• Participate and le ad engagement with transformation teams and business partners to advance the group's strategic agenda
• Deputize for senior operations leaders as necessary
• Help develop a culture of inclusiveness, accountability and motivation

Minimum Requirements:

• Education: Minimum undergraduate degree from an accredited university, preferably majoring in accounting, finance, economics, or mathematics. Related job and industry experience may be accepted as a substitute
• 5 years of financial services experience, minimum 3 years bank loan experience
• General to intermediate accounting knowledge
• Ability to manage concurrent assignments in an effective, efficient, and organized manner
• Ability to work independently within a team environment
• Excellent oral and written communications skills and strong interpersonal/client servicing skills
• Strong analytical, problem solving and proven decision-making skills
• Experience with reading and interpreting loan documentation or related experience dealing with legal documentation is preferred
• Experience of leading and managing teams is highly desirable

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

Apply Now