Office Administrator at Forward Air in Stow, Ohio

Job Description:

Job Description

Position: Office Administrator

Job Description:

The Office administrator position will play an integral role in the organizational strength of our company. The Office Administrator will provide administrative support to all managers. These responsibilities may include: clerical duties, filing, answering phone calls, responding to emails, assist in driver training and onboarding documents for new drivers. Qualified candidates will have a strong ability to multi-task and a friendly demeanor.

Core Responsibilities & Duties:

• Analyze and organize office operations and procedures such as information management, filing systems, supply requisitions, and other driver services

• Oversee office staff functions, including office supply levels, equipment maintenance, procedures manuals, forms, and direct cross training of staff

• Maximize office productivity through proficient use of appropriate software applications

• Establish uniform correspondence procedures and style practices

• Create and maintain filing system for warehouse records, such as scheduling information, consignee records, shipping/receiving records and customer files

• Maintain contact with customers, ensuring high level of customer satisfaction

• Complete other duties as requested and ability to work some extended hours to include nights and weekends, as needed

• Other duties as assigned

Requirements:

• Strong customer service skills with focus on performance recognition

• Ability to establish credibility and be decisive, but able to recognize and support the customer's preferences and priorities

• Proficiency in planning written and verbal communications

• Strong technical skills (i.e., Microsoft Word, PowerPoint, Excel 2007, web based applications, etc.)

• Excellent interpersonal skills both written and oral

• Ability to work independently and prioritize multiple objectives in a fast-paced environment while delivering quality outcomes

• Experience working in a transportation office environment a plus

• Make decisions and or final recommendations which affect multiple departments

• Intermodal transportation exposure is a plus

Skills:

• Ideal candidate will possess a "can do" attitude with a "will do" work ethic

• Must have the ability to work in a fast paced environment

• Strong verbal and written communication skills

• Experience with AS400 operating systems is a plus

• Transportation industry knowledge and experience is a plus

Forward Air is an Equal Opportunity employer.