Bellperson (Seasonal) at Hilton Global in Coronado, California

Job Description:

A Bell Person e scort s arrivin g an d departin g guest s i n a friendly , c ourteou s manne r t o an d fro m thei r accommodations, transportin g thei r luggage . Acquaint s eac h gues t wit h roo m an d features.

What will I be doing?

ESSENTIAL FUNCTIONS

• Retrieves guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage And packages onto a bell cart to transport items throughout hotel to designated room. Navigates bellcart through public areas, guest room corridors and to elevators.
• Escorts customers to accommodations, visually inspects room and telephone and deficiencies
• such as towels to housekeeping immediately. Points out room features and directory for reference.
• Listens and responds to guest inquiries using a positive, clear speaking voice. Answers
• Questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, air line shuttle service, etc.
• Organizes and store luggage as necessary in a designated area.
• Greets customers immediately with a friendly and sincere welcome. Remain calm and attentive,
• especially during heavy hotel activity and emergencies

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Abilit y t o understan d an d follo w writte n an d o r verba l instructions.

• Abilit y t o effectivel y dea l wit h interna l an d externa l custo m ers , som e o f who m wil l requir e hig h level s o f patience, tact an d diplomac y t o defus e ange r an d collec t accurat e information.

• Abilit y t o rea d Englis h languag e sufficien t t o ascertai n informatio n fro m luggag e tag s an d clai m check s t o write numbers an d name s o n clai m check s an d roomin g lists.

• Abilit y t o grasp , lif t and/o r carr y o r otherwis e mov e packages , boxe s an d luggag e u p t o 50 LBS continuousl y throughou t shift.

• Abilit y t o stand , wal k and/o r si t an d con t inuousl y perfor m essentia l jo b functions.

• Sufficien t manua l dexterit y i n on e han d t o b e abl e t o loa d an d unloa d luggage up to 50 lbs .

• Abilit y t o perfor m task s requirin g bending , stooping , kne e ling , an d walkin g significan t distance s o n property.