PACE Appointment and Referral Coordinator at East Boston Neighborhood Health Center Corporation in Revere, Massachusetts

Job Description:

Thank you for your interest in careers at EBNHC!

Everywhere you turn, you can feel it.  There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country.  From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the customer service representatives who keep our facilities running smoothly - everyone here has a role in making medicine better.

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Time Type:

Full time

Department:

ESP Administration

All Locations:

Revere

Description:

The PACE Referral and Appointment Coordinator is responsible for managing the work queue and scheduling external and internal appointments in collaboration with participant/caregiver, taking participant preferences into account. The Coordinator will schedule all transportation related to appointments. The Coordinator will manage the referral work queue for external appointments, scheduling those appointments at the appropriate location, and entering the appointments in EPIC; The Referral and Appointment Coordinator will also collaborate with the secretaries from the PACE sites to ensure good coordination between PACE Center, IDT, Participant/Caregiver and external vendors.

Education

• HS Diploma/GED required.

Experience

• Certification in transportation software support preferred, or completion of certification within 6 months of hire.

Skills/Abilities

• Strong computer skills: Windows, Outlook, and experience with EMR preferred.


• Strong customer service skills, in person and over the phone


• Bilingual Spanish speaking skills required

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