Application Reliability Operations, Senior Associate at State Street in Princeton, New Jersey

Job Description:

Senior Associate – Application Reliability Operations – Middle Office

• Major Incident management, analysis and documentation


• Experience in problem management in doing root cause analysis using tools/techniques; Ability to work effectively with internal departments and external vendors to resolve client issues


• Timely engagement of required teams on Incident call Experience in Incident Management , conducting triage calls , attending command center calls to understand technical constraints of live application / service when articulating solutions and Business workarounds to impacted Business areas.


• Respond to user issues, working with the Development team or external support teams for the resolution


• Work with Technical team members to identify and implement process improvements


• Strong documentation skills when logging product issues, which includes observations, diagnoses, action steps, and tracking errors.


• Strong communication skills while collaborating across various departments in providing clear, regular updates related to issues


• Experience in problem management in doing root cause analysis using tools/techniques; Ability to work effectively with internal departments and external vendors to gather relevant information


• Experience in Incident Management , conducting triage calls , attending command center calls to understand technical constraints of live application / service when articulating solutions and Business workarounds to impacted Business areas.


• Ability to learn new technologies quickly


• Experience in implementation/release management in writing runbooks, deploying codes to production using  automating tools to execute major releases ,DR etc

Additional Skills

• Knowledge about supporting SOA(service oriented architecture) / middle ware systems is good to have


• Knowledge about ITIL is good to have


• Experience in problem management in doing root cause analysis using tools/techniques; Ability to work effectively with internal departments and external vendors to resolve client issues


• Experience in Incident Management , conducting triage calls , attending command center calls to understand technical constraints of live application / service when articulating solutions and Business workarounds to impacted Business areas.


• Knowledge about transactional systems is good to have


• Knowledge about Agile SDLC is good to have


• Experience in implementation/release management in writing runbooks, deploying codes to production using  automating tools to execute major releases ,DR etc ,


• Experience putting together senior level reports


• Experience with Ticketing tools (ISM/Jira/TSF/SNOW ) is mandatory


• Working knowledge or Tableau is good to have


• Able to multitask and debug logs in distributed and multi-threaded apps is a huge plus


• Knowledge about supporting workflow management systems is a strong plus


• Knowledge on Banking domain and Middle Office products is a plus


• Knowledge about supporting trading systems is a plus

Technology Skillset

• ITIL


• Ticketing tools (SNOW/RTS/ISM/Jira)


• DevOps


• Cloud Architecture – AWS/Microsoft Azure(+)


• Scripting – Batch /shell scripts such as Ruby, Python, JavaScript, Perl & PowerShell


• SQL - Proficiency with SQL ( Sybase , oracle & SQl server ) , debugging with stored procedures, triggers etc