Clinical Representative - Los Angeles (680935) at Zimmer US in Los Angeles, California

Job Description:

Job Summary

Zimmer Biomet is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world.

The ROSA Field Clinical Representative provides technical service, clinical support, and account management for the ROSATM system once they have been purchased by a hospital. The Field Clinical Representative also plays a critical role in supporting the utilization of ROSATM system. In addition, they would be responsible to lead key projects that are needed for the team.

Principal Duties and Responsibilities

• Provide clinical case support for surgeries being performed with the ROSATM System


• Using available tools/resources/materials, develop a hospital specific support plan with hospital administrators, surgeons, and hospital staff to enable independent use of the ROSATM System


• Lead key projects that support field related processes and activities for the ROSATM System


• Provide on site support for product demonstrations and educational initiatives to build local and regional market awareness


• Lead surgical teams through training pathways designed to educate and train surgeons, staff, and administrators on the ROSATM system


• Perform new system installations, preventative maintenance, and troubleshooting and repair for installed ROSATM systems following established processes Document and investigate product complaints to identify root cause analysis

Expected Areas of Competence

• Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances.


• Follow all internal communication and documentation policies (QA).


• Provide product feedback and improvements to R&D Attend product trade shows and annual trainings as needed

Education/Experience Requirements

• B.S. or M.S. in Engineering or M.S/Ph.D in Neuro or Biological Science


• 3+ years experience of field support, engineering, or other customer facing function preferably with a medical device company


• Prior experience with Robotics preferred


• Excellent communication, organizational and customer relation skills


• Ability to work without specific direction on daily activities


• Ability to determine one’s own schedule based on business needs


• Ability to apply technical knowledge to solve varied and complex problems, potentially ones not previously encountered Project management skills would be helpful

Travel Requirements

• Up to 80%

Additional Information

This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.

EOE M/W/Vet/Disability.

At Zimmer Biomet, we believe in The Power of Us, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.