Welcome Center Staff | Indianola YMCA at YMCA of Greater Des Moines in Indianola, Iowa

Job Description:

There's nothing like working at the Y!
At the Y, strengthening community is our cause. Our staff members are people who drive this cause - it is because of our drive, our passion, our belief in others, and our belief in the strength of our mission that we are able to make a difference - every day.
EVERY position positively impacts others at the Y - JOIN US, WE MAKE A DIFFERENCE!

JOB LOCATION: Indianola YMCA
HOURS/DAYS SCHEDULE: Weekday late afternoon / evening shifts (4-8 pm), and various weekend shifts.
CLOSING DATE FOR APPLICATIONS: June 22, 2021- Applications will be reviewed on a rolling basis.

POSITION OVERVIEW:
This position will deliver professional customer service and relationship building and sales skills to create a welcoming environment at the YMCA. They will provide in-depth information in regards to the YMCA of Greater Des Moines, such as memberships, programs, activities and special events. Assist with the attraction and retention of members, including monetary transactions and information for members, participants and guests. This individual will be responsible for providing a safe, clean, attractive, and fun YMCA facility for people of all abilities.

ESSENTIAL FUNCTIONS:

Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
Builds relationships with members; helps members connect with one another and the YMCA.
Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
Applies all YMCA policies dealing with member services.
Maintains facility appearance and ensure safety measures are in place.
May hand out locker keys and towels; monitors the locker rooms and facility as required.
Perform additional duties as assigned by supervisor or designated staff person.
Demonstrate and support the objectives of the Association as embodied in the mission statement and values.