Dispatch Coordinator at DH Pace Company, Inc. in Peachtree Corners, Georgia

Job Description:

Organizational stability, healthy revenues and company growth are probably at the very top of your list of criteria for evaluating companies and where you want to work. You will find all are true at DH Pace Company!

DH Pace Company, Inc.:

• Over 90 years in business


• Tenured senior leadership team


• 2019 sales in excess of $650 MM


• Geographically growing; currently in over 50 offices

Overhead Door Company of Atlanta, a DH Pace Company, is looking to hire a Dispatch Coordinator who will support our sales and operations team by providing excellent customer service to our commercial customer base.

JOB RESPONSIBILITIES:

You will have the opportunity to directly impact revenue and customer service by ensuring timely follow up, service ticket completion and timely billing of the department.

• Run, review and manage department aging report to ensure department is meeting customer expectations and commitments.


• Manage follow up pool – coordinate with managers, customers and other internal departments.


• Assist with final billing paperwork completion and trouble shooting.


• Create and maintain service tickets to ensure service dates are met.


• Review billing batches to identify potential issues and communicate them to the Service Manager.


• Assist Dispatcher and Dispatch Manager to ensure field employees schedules are cleared of completed job tickets and that open job tickets are in correct field employee’s schedules for materials ordered, billing and voided tickets.


• Handle all aspects of the Planned Maintenance Program including organizing, scheduling, and follow up.


• Manage credit requests and weekly department credit call with corporate office.


• Other duties as assigned.

JOB REQUIREMENTS:

As an organization, we take great pride in offering our customers the best products and services represented by a top-notch team that is always willing to go the extra mile every day of the week.

• Experience using Microsoft Office Suite.


• Bachelor’s degree (preferred).


• Must have an outgoing personality and a natural affinity for taking care of customers.


• References must be able to tell us that you have an outstanding work ethic, are highly reliable, self-motivated and goal oriented with a drive to be successful.


• Must have good time management skills, be organized and have the ability to multi-task.

We set the tone for success:

• Exposure to tenured DH Pace and Overhead Door leaders who will invest time in teaching our service based sales business model.


• A hands-on approach to “learning by doing” as you come into our organization and are exposed to the various products, services and customers we sell to in the Atlanta Metro Area.

We reward your hard work, dedication and success:

• Advancement opportunities.


• Successful employees are often granted transfers and promotions to new office locations for the organization.


• Competitive Base Salary.


• Comprehensive benefits including medical, dental, vision, life and disability coverage and 401(k).


• Paid Time Off Plan.


• Company Closes in Observance of Major Holidays.


• Your health and wellness is important to us – Corporate Wellness Program and Non-smoking work environment.

Company: Overhead Door Company of Atlanta

Operations