ED, IT Enterprise Infrastructure Services at ITT Inc. in Seneca Falls, New York

Posted in Other 9 days ago.

Job Description:

Position Summary

The Executive Director, Information Technology Infrastructure will lead the development of strategic plans and will direct execution on a global basis for the Infrastructure organization. S/he will be responsible for all aspects of technical, operational and service delivery of ITT's IT infrastructure including but not limited to: Data Center operations, Telecommunications, Server and PC support, Identity management, Messaging, Disaster Recovery and Help Desk support on a global basis. This position will own the technology roadmap and architecture for all components within his/her scope, which will include researching and advising on new technologies and solutions that evolve over time, ensuring that ITT's operations and costs are taking the best advantage of new developments. In addition, as a member of the IT Senior Leadership Team, this role will interface with ITT senior management to establish strategies that have a direct impact on process efficiency and competitive capabilities for the company.

About the Company:ITT is headquartered in White Plains, N.Y., with employees in more than 35 countries and sales in approximately 125 countries. The company generated 2019 revenues of approximately $3 billion. ITT was named to the Forbes 2019 list of America's Best Midsize Employers. This achievement recognizes ITT's focus and commitment to fostering a healthy, high-performing culture and creating a work-place defined by innovation and continuous improvement. ITT's CEO and CFO were both recognized as 2020 All-America Executive Team by Institutional Investor magazine. ITT was also awarded the 2018 Manufacturing Leadership Award which distinguishes ITT for its visionary leadership, commitment to employees and workplace culture, and ability to innovatively solve problems for customers.ITT operates through three Value Centers (business units): Industrial Process designs and manufactures pumps, valves, monitoring and control systems, water treatment and aftermarket services for the chemical, oil and gas, mining and other industrial process markets, as well as global service capabilities; Motion Technologies designs and manufactures brake pads, shock absorbers and sealing solutions for the automotive and rail markets; Connect and Control Technologies designs and manufactures harsh-environment connectors and critical energy absorption and flow control components primarily for the aerospace, defense and industrial markets.

Essential Responsibilities

  • Develop and implement technology strategies that enable best in class service delivery, cost control and functional capabilities
  • Manage daily operations and service delivery for all infrastructure activities globally inclusive of all technology towers (i.e., Network, Server, Datacenter, Help Desk, Desktop Support, iSeries, Messaging, Directory Services, Disaster Recovery, Cloud Services, etc.)
  • Establish global standards for all in scope technology components
  • Guide all hardware procurement and provisioning
  • Manage all productivity software procurement and provisioning
  • Ensure service delivery processes and all technology configurations support strict cyber security best practices
  • Work with the business to understand the needs and establish IT strategies that enable business growth and improve business process efficiency and sustainability
  • Perform due diligence activities to create solid estimates of costs, risk and timelines for integration of acquired or potential acquired companies
  • Lead the execution of M&A activities relating to infrastructure integration
  • Negotiate and manage enterprise level contracts with Microsoft, Dell, Cisco and all other appropriate vendors
  • Create and execute software and service strategies needed to support the appropriate infrastructure components including email, network, cloud services, host monitoring, patch management, etc.
  • Design and implement strategies for appropriate SOX and Security compliance
  • Focus on talent development; recognize development needs, provide coaching and create opportunities for personal and professional growth of team across the organization
  • Change management leader to drive standards and improve customer service and efficiency.
  • Recognize and identify potential areas where existing policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion
  • Implement and operate on a daily basis using continuous process improvement as a way of life

Position Requirements


  • Minimum 10 years of experience in leadership of large-scale systems planning, analysis, design, and development projects
  • Bachelor's degree or equivalent experience, MBA preferred
  • Experience leading support for multiple operating systems, hardware types and network topographies
  • Passion for customer service. Highly-motivated and responsive to the business needs; a strong team player across the business functions and within the IT teams
  • Experience with advanced management techniques and practices including career management, budgeting, planning, analysis and reporting
  • Well-developed and regularly demonstrated managerial competencies including: leadership, strong communication skills, problem solving, customer focus, teambuilding, interpersonal astuteness, vision, strategic planning
  • Confident self-starter who is driven and results-oriented
  • Technical competence in both infrastructure and application development/deployment projects. Demonstrated ability to understand and leverage technologies to meet business requirements

Additional Attributes:

  • Service Leader: an authentic, humble "people first" leader with a demonstrated track record of investing in their team and building an inclusive, meritocracy-based work culture
  • Strong business acumen; shows clarity of thought, vision and drives execution
  • Entrepreneurial with an unrelenting focus on creating a premier customer experience
  • Analytical; able to see the forest for the trees and assess the real picture among a huge amount of data; must be able to coach and develop the team to see what's going on in the business
  • Builds an environment that encourages teamwork, collaboration, learning and creativity
  • Thinks strategically and drives execution of relevant, concrete actions
  • Identifies patterns, trends and anomalies based on cross-disciplinary, cross-cultural and customer insights to elaborate actionable insights
  • Challenges business leaders to respond with agility and to rapidly adapt with creative, actionable strategies in the face of evolving internal and external conditions
  • Comfortable with hands-on approach to addressing complex problems to gain a grounded and granular understanding, make informed decisions and take appropriate actions
  • Passion for renewal and continuous improvement to drive performance and innovation
  • Embraces transparency as an important operating principle
  • Strong work ethic
  • Able to lead and drive change (challenge status quo, flawless execution, influencing skills)
  • Inspiring communicator