Front Desk/Customer Service Representative at DH Pace Company, Inc. in Peachtree Corners, Georgia

Job Description:

Overhead Door Company of Atlanta, a DH Pace Company, has openings for Front Desk/Customer Service Representatives.  We are looking for customer facing and service-oriented candidates to join our team in Peachtree Corners, GA.  They will be providing phone and in-person support to customers, staff, department and management.  The ideal candidates must have a strong attention to detail and excellent communication skills.  They must have the ability to multi-task and work efficiently in a fast-paced work environment.  They must be a fast learner, have exceptional organizational skills and excellent attendance.

Job Responsibilities:

• Represent the company in a professional manner with good customer service and verbal communication skills.


• Answering all incoming calls.


• Provides service to all walk-in and phone customers.


• Provides administrative support.


• Performs other related duties and responsibilities as assigned.

Job Requirements:

• Must have a high school diploma or equivalent.


• Must have a minimum of one to two years of experience working at the front desk or as a Receptionist.


• Retail experience is helpful.


• Must have a minimum of one to two years of providing excellent customer service.


• Must have good computer skills with working knowledge of Microsoft Office Word, Excel, and Outlook.


• Must have very good phone etiquette.


• Must be dependable, excellent attendance.


• Must have an outgoing personality and a natural affinity for taking care of customers.


• Must have good time management skills; have exceptional organizational skills and have the ability to multi-task.


• Must be a fast learner and able to work efficiently in a fast-paced work environment.


• Must have strong attention to detail and excellent communication skills.


• Available work schedules include Tuesday-Saturday 9:00 am-6:00 pm working 8:00 am-4:00 pm on Saturday and Monday-Friday 9:00 am-6:00 pm!

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products.  The company, privately owned over 90 years, has 50 locations in 24 states and company-wide 2020 Sales of over $700M.

We set the tone for success, reward hard work and put employees first:

• Exposure to tenured DH Pace leaders will invest time in associate growth and development


• Access to online training material to enhance professional skills and product knowledge


• A hands on approach to "learning by doing" as you come into our organization and are exposed to various products, services and customers


• Competitive compensation


• Comprehensive total benefits package including medical, dental, vision, life and disability coverage


• Your health and welfare is important to us - Corporate Wellness Program and Non-smoking work environment


• Employer-Match 401k retirement plan


• Paid Time Off plan

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

Company: Overhead Door Company of Atlanta

Administration