Operations Specialist, Benefits at WEX, inc. in Fargo, North Dakota

Job Description:

Essential Duties:

• Must adhere to security policies


• Maintain detailed knowledge in function area(s) related to Benefits


• Demonstrate Discovery Benefits Core Values daily


• Serve as an internal resource, troubleshoot questions and provide issue resolution using product, file and system knowledge


• Serve as a knowledgeable contact for internal departments


• Communicate with other teams and employers through case management to resolve account discrepancies


• Responsible for solving cases and resolving tier 3 escalations


• Create, update and maintain participant plans and balances


• Update and maintain employer account balances


• Maintain employer plans


• Process demographic, enrollment and contribution files


• Facilitate peer training when requested


• Identify trends to improve employer's, consultant's and third-party vendor's experience


• Ensure requests made by internal departments, consultants, brokers and employers are resolved in a timely manner


• Attend regularly scheduled one on one meetings with direct supervisor for professional development and goal setting


• Work with your team, other departments and case management employer communication to ensure a positive customer experience


• Create efficiencies and improve processes for employers, consultants and third-party vendors


• Maintain a continuous improvement approach to work


• Participate in ongoing learning, development opportunities and sharing of knowledge


• Maintain attendance and punctuality standards


• Maintain expected quality and performance metrics


• Assist with special projects

General Duties:

• All other duties as assigned


• Maintain policy according to HIPAA

This job may be performed remotely within the United States, except that it is not eligible to be performed in Colorado. Apply Now