Analyst Organizational Effectiveness at JetBlue in Long Island City, New York

Job Description:

Analyst Organizational Effectiveness

Position Summary

The Analyst, Organizational Effectiveness (OE) reports to the General Manager, Organizational Effectiveness and is responsible for supporting and continuing to advance the Organizational Effectiveness practice. The Analyst will work closely with the Organizational Effectiveness team, Talent Acquisition, People Data Insights, Talent Management, Crew Relations, and other stakeholders as needed, to provide logistical support and deliver practical and effective solutions to operational and Support center workgroups throughout JetBlue. The Analyst will learn and apply understanding of Learning and Development (L&D) and Organizational Development (OD) methodologies, trends, and practices across multiple projects.

Essential Responsibilities

• Provide project management coordination and support to OE practitioners for training programs, complex OD and Change Management (CM) interventions, and virtual events.


• Support onboarding new leaders through logistical support and coordination.


• Design and deploy compelling communication campaigns to market OE's services and programs.


• Manage and continuously update OE's internal sites to promote access and usage of OE's services.


• Monitor and track usage of OE's self-service tools and offerings to recommend and action improvements.


• Takes a data-driven approach to identify gaps in OE operations and plan for future improvements.


• Supports the maintenance and continuous improvement of OD and CM frameworks, tools, templates, trainings and additional resources to support ongoing business transformation.


• Research future trends and collaborate with internal stakeholders to develop insights to formulate data-driven recommendations to internal clients to support OD and Change Management interventions.


• Supports the deployment of data collection methods and tools and analyzes results (e.g., conduct interviews, focus groups, surveys, operational visits).


• Supports team meetings, events and associated trainings by aiding with logistics, meeting content, materials, agendas, recording and follow up on action items.


• Provide Learning Management System (LMS) support as needed.


• Supports General Manager with OE budgets and invoices


• Other duties as assigned.

Minimum Experience and Qualifications

• Bachelor's Degree in Business Administration, Human Resources, Organizational Development or related field


• Two (2) years of Business and/or Human Resources experience


• Ability to handle confidential information with professionalism and diplomacy


• Must be able to develop content in consistent logical format - e.g. develop the story


• Knowledge of Microsoft Office suite, in particular Outlook, PowerPoint and Excel


• Experience organizing/coordinating multiple projects while providing exceptional customer service


• Attention to detail in composing and creating reports


• Available for occasional overnight travel (10%)


• Able to pass a ten (10) year background check and pre-employment drug test


• Legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications

• Master's Degree in Business, Human Resources or Industrial/Organizational Psychology


• Change management, organizational development, and instructional design experience with an internal or external consulting background


• Prior experience working in Organizational Development and/or Leadership Development


• Previous project management experience


• Creating and presenting Talent related training, materials and team updates


• Experience with job description preparation and job evaluation


• Comfort interacting daily with people at different levels within the organization, including developing and maintaining ongoing relationships

Crewmember Expectations:

• Regular attendance and punctuality


• Potential need to work flexible hours and be available to respond on short-notice


• Well-groomed and able to maintain a professional appearance


• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft


• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun


• Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards


• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional office environment


• Occasional before/after work hours

Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

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