Supervisor Patient Access Services Intake at UT Southwestern Medical Center in Dallas, Texas

Job Description:

Experience and Education

• Two (2) years college with proven clinical background/experience, knowledge of scheduling/patient registration and office procedures in medical or hospital office setting, and proven leadership/ supervisory experience.


• Two (2) to three (3) years hospital scheduling/admitting experience preferred.

Job Duties

• Plans, organizes, assigns, reviews, and evaluates work of scheduling/pre-reg staff. Provides direction, development, and guidance to staff. Addresses/implements changes that impact various processes within Patient Access Department. Provides on-going training; motivates staff to achieve goals and objectives. Keeps staff informed of changes in provisions and requirements for governmental, managed care programs, and hospital information resource systems. Assists manager with daily operation and department staffing schedule, ensuring coverage for all shifts.


• Coordinates with ancillary departments to achieve efficient patient care delivery system as it interfaces with scheduling/pre-reg function.


• Schedules all applicable patient care procedures accurately as to procedure type, exam, area, physician referral, location, and time of procedure; balances exams with patient/customer time requests and provider availability.


• Interviews patient and/or physician\'s office staff to obtain medical history and patient demographic information. Idenfities and obtains essential information related to intake, verification, and pre-certification on all applicable patient accounts with 98% accuracy rate. Revises information in computer system as needed. Documents pertinent information and efforts in computer system based upon department documentation standards. Maintains department productivity standards.


• Participates in development of recommendations for workflow, programs, and/or procedures affecting revenue management.


• Assists manager in timely/accurate preparation of weekly and monthly statistical reports to assist in revenue forecasting.


• Demonstrates on-going competency skills, including age-specific competencies, above-level problem solving skills, and decision-making abilities. Communicates with all levels of associates, management, and physicians.


• Resolves problems and/or or answers questions regarding patient appointments and registration.

**Other Duties: Performs other duties as assigned.

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information

Salary

Salary Negotiable

UTSouthwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; sex; including sexual harassment; age; disability; genetic information; citizenship status; and protected veteran status. In addition, it is UTSouthwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.