Customer Care Representative at Overhead Door Corporation in Marion, Ohio

Job Description:

Responsibilities 

• Strong customer orientation.


• Excellent interpersonal and communication skills.


• Perform order entry for parts orders and provide shipping/receiving dates to customers.


• Provide follow-up to ensure customer satisfaction.


• Performs well in a fast-paced environment and able to multi-task.


• Ability to provide detailed quotes of products to customers.


• Maintain an accurate record of incoming telephone calls.


• Investigate and respond to customer order/billing inquiries.


• Serves as liaison with manufacturing, engineering, quality, and shipping to determine resolution for customers.


• Track packages and shipments through carriers.


• Determine the best method(s) to resolve problems to ensure customer satisfaction and adhere to company policies.


• Inform customers of procedures and resolutions to problems and provide detailed explanation of company policy and procedures in respect to warranty as required.

Qualifications

• High School Diploma or GED


• Advanced Customer Service Skills


• Basic math skills required. 


• Strong interpersonal skills and the ability to deal effectively in a team environment


• Proficient in MS Office; Outlook, Word, Excel


• Knowledge of Oracle is a plus


• High Level of Organization skills are a must


• Individual must demonstrate these competencies:  analytical, problem solving skills, negotiation and influencing skills, technical skills, customer service, oral communication, written communication, teamwork, leadership, integrity, work ethics, fair judgment, self-motivation, planning/organizing, professionalism, attendance/punctuality, dependability, and initiative

Education

• High School Diploma or GED  
  

Physical/Work Environment Requirements

• Ability to lift up to 50 pounds.