Customer Care Coordinator - Princeton, NJ at Firmenich in Princeton, New Jersey

Job Description:

Key Responsibilities:

• Manage and take ownership of customer accounts through the order fulfillment cycle.


• Receive/process purchase orders, confirm pricing, inventory, shipping information and generate invoices.


• Work closely with clients to obtain client forecast and enter in SAP.


• Process customer complaints/inquiries related to returns, credit requests and non-conformances. Liaise with appropriate teams to resolve timely.


• Build customer intimacy and optimize customer care by continuously capturing relevant information on customers, products, processes and systems.


• Maintain professional relationships with internal stakeholders: ex. sales team.


• Monitor relevant indicators (KPI) that measure the level of service/OTIF and propose related action plans for service improvements.


• Proactively seek innovative ways to enhance customer's satisfaction and improve operating inefficiencies (eliminate non-value adding tasks).


• Provide backup coverage for team members when needed.


• Minimal travel required.

Requirements:

• HighSchool Diploma/GED preferred. Equivalent experience may be considered in lieu of Diploma


• Proficiency in MS Office, including Excel, Word and Outlook is required.


• Minimum 1-3 years prior experience in customer service, business-to-business (B2B).

We value:

• Diversity, Inclusiveness, and Belonging


• Experience with SAP platform is preferred.


• Strong negotiation, problem solving skills, and detail oriented are essential.


• Demonstrated ability to work both independently and within a team environment.


• Excellent organizational, verbal, and written communication skill.

We offer:

• High Challenge and High Reward Environment


• Entry to exciting and inspiring world of perfumes and taste


• Culture that values diversity where people are at the heart of the company


• Opportunity to work for a company that cares about the environment and sets and achieves ambitious sustainability objectives

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. Firmenich is an Equal Opportunity Employer M/F/Disability/Veteran.

At Firmenich, we create an environment in which employees are valued, motivated and encouraged to reach their full potential. We foster entrepreneurial spirit and imaginative teamwork with freedom to act within our strategic plans. We recruit and develop the best talents, rewarding them accordingly.

We offer competitive pay, career growth opportunities, and an outstanding benefits program that features:

* Generous Paid Time Off!

* Quarterly Bonus Potential!

* Retirement Plans!

* 401(k) with Company Match!

* Low Cost Medical, Dental & Rx & Vision Coverage!

* Tuition Assistance for Employees and Children!

* Flexible Spending Accounts!

* Tobacco-Free Campus!

* And Many More Employee-Friendly Programs!

#LI-FIR1

Apply Now