Personal Rover at Tennessee Valley Federal Credit Union in Chattanooga, Tennessee

Job Description:

Headquartered in Chattanooga, Tennessee, Tennessee Valley Federal Credit Union was founded in 1936 as a non-profit financial cooperative built on the promise of “people helping people.” TVFCU is a community-chartered credit union with $1.5 billion in assets. We proudly serve more than 149,000 members who live, work, worship or attend school in our 13-county community. TVFCU currently has 18 branches throughout Southeast Tennessee and North Georgia.

Responsibilities (including, but not limited to):
 

• tvfcuLIVE Line
  
  
  • Handles a variety of service functions, including processing transfers and providing balance inquiries on checking, savings, and loan accounts.
  
  
  • Completes account maintenance and cross-sells services.
  
  
  • Researches, identifies, and resolves problems related to tvfcuONLINE, tvfcuMOBILE, and debit/ATM cards.
  
  
  • Performs other duties as assigned.
  
  


• tvfcuLIVE Stream
  
  
  
  • Opens new accounts.
  
  
  • Processes payday loans.
  
  
  • Completes account maintenance and cross-sells services.
  
  
  • Researches, identifies, and resolves problems related to tvfcuONLINE, tvfcuMOBILE, and debit/ATM cards.
  
  
  • Originates domestic and international wire transfers.
  
  
  • Handles a variety of service functions, including processing transfers and providing balance inquiries on checking, savings, and loan accounts.
  
  
  • Performs other duties as assigned.
  
  


• tvfcuLIVE Studio
  
  
  
  • Handles all phases of teller transactions.  Accepts cash and checks for deposit, cashes checks, and processes withdrawals within designated limits. 
  
  
  • Demonstrates solid understanding of fraud and other risks associated with ITM transactions.
  
  
  • Performs other duties as assigned.
  
  

The schedule for the position is flexible and can vary weekly.  The tvfcuLIVE Line and tvfcuLIVE Studio hours are 7:00 AM to 7:00 PM Monday through Saturday; the tvfcuLIVE Stream hours are 9:00 AM to 5:00 PM Monday through Thursday, 9:00 AM to 6:00 PM Friday, and 9:00 AM to 1:00 PM Saturday. Must be able to stay late at a moments notice.  

• Previous experience making sound check acceptance decisions, accurately opening and performing maintenance on deposit accounts, and utilizing a variety of third party systems, such as Relationship Manager and Client Central, is preferred.


• Display a professional demeanor with an outgoing personality that connects with our members.


• Possess interpersonal communication skills particularly effective on video and over the phone.


• Knowledge of credit union operations, and credit union products and services.


• Possess ability to ensure compliance with established credit union policies and procedures.


• Possess high analytical skills to solve a wide variety of practical and member service problems with limited supervision.


• Possess ability to perform within a complex, multi-functional technical environment; demonstrate the ability to process and complete transactions in a non-traditional banking environment while offering excellent member service that promotes ongoing usage.


• Ability to assess risk, exercise discretion, and handle sensitive and confidential issues.


• Ability to stand and/or sit for extended periods.