Sales Data Governance Lead - Work from home, United States at Cigna in Bloomfield, Connecticut

Job Description:

Work from home, United States

The Cigna Medicare Data Governance Lead Analyst will be responsible for data quality strategies across our Sales tools. This individual will define and implement strategies to proactively address data integrity across the Cigna's Medicare Advantage Sales tools. The individual will be accountable for proactively defining and executing on solutions and processes designed to address data accuracy, through identification, root cause analysis and resolution of discrepancies between Sales tools. The Data Governance lead will identify areas of risk and collaborate with Information Technology, Data & Analytics Governance team, Global data & Analytics partners and business Medicare Advantage business subject matter experts, as well as other matrix partners to prioritize and resolve data concerns through automation and data management strategies. This individual will work directly with Information Technology partners and Data & Analytics teams to deliver solutions which permanently address data accuracy issues, while reducing manual reconciliation efforts.

This individual will work with the Government Business Data Governance teams to design and implement automated data governance solutions. This lead will quickly become the subject matter expert on data dependencies and critical reporting across the organization and system integration points in order to identify areas of risk and implement preventative measures necessary to circumvent those risks. This individual will be fully accountable for data integrity across our Sales tools, with greatest focus initially around Salesforce.

The individual in this position will work collaboratively across multiple functional areas to analyze, plan and execute new business process improvements and automation into existing platforms and processes in order to ensure data quality. The Sales Tools Specialist will closely manage each delivery to ensure progress and alignment to meet committed deliverables. This includes working with SMEs to define detailed requirements, communicating directly with IT to ensure understanding of requirements, understanding business impacts and drivers, communicating to end users progress and timelines, and ensuring timely implementations.

RESPONSIBILITIES:

• Perform gap analysis of data assets and existing data integration points to identify data needs


• Build subject matter expertise on Sales tools, internal & external sales reporting and data dependencies


• Determine strategies to address data gaps and ensure data accuracy necessary for business decisions


• Work with business SMES and IT to deliver innovative, scalable solutions to ensure data accuracy


• Define and implement solutions per business priorities, communicating timeline and status as appropriate


• Partner with functional areas (Reporting teams, IT, Sales Operations, Commissions, Training, Compliance, Sales Integrity, Broker teams, Marketing), to ensure successful identification of data exposure, areas of concern, existing processes, data governance needs and opportunities for innovative solutions

• Accountable for delivery and implementation of solutions in support of MA organization


• Results-oriented with strong organization and planning skills; resourceful and self-directed


• Identify issues and risks related to system functionality and establish innovative solutions to address


• Create documentation standards and provide significant communication across organization


• Identify gaps in processes and challenge self and others to develop and implement solutions


• Manage multiple initiatives simultaneously to ensure business objectives and their subsequent deliverables are met as expected


• Establish strong, positive relationships with Sales leaders, business teams, and other matrix partners to successfully execute on deliverables


• Meticulous about details, process and data

REQUIREMENTS:

• Bachelor's Degree - Business intelligence, Computer Science, Data analytics or Data Management preferred or equivalent work experience


• At least 5 or more years of work experience


• Experience working with Salesforce


• Familiar with Sales experience


• Knowledgeable of CMS Medicare sales regulations (MCMGs)


• Customer-focused, conscientious, results-oriented individual with a passion for accuracy and quality


• Strong analytical, innovative problem solving skills


• Desire to work in a fast-paced, high-performance culture


• Strong project delivery skills and able to achieve success in highly matrix environment


• Self-motivated and proven track record of exceeding goals and a bottom-line orientation


• Ability to effectively multi-task and manage multiple projects with varying delivery dates


• Demonstrated ability to achieve results under pressure


• Excellent verbal and written communication skills and ability to interact with all levels and diverse partners


• Possesses a strong sense of urgency and extremely well-organized


• Experience supporting departmental leadership and other team members as necessary


• Strong interpersonal skills and organizational agility


• Ability to develop strong relationships and collaborate across all levels of the organization

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.