Client Solutions Executive 4 at AT&T in Charlotte, North Carolina

Job Description:

Overall Purpose:As a direct sales position, this role is responsible for building/maintaining relationships with customer, account planning/strategy, and pursuing new sales opportunities. Key Roles and Responsibilities: Primarily on customer premise, create existing/new sales for delivery of solutions meeting a wide variety of customer needs for ATT products/services/systems/solutions. With the aid of support resources, identifies sales opportunity solutions. Builds/maintains network of colleagues/customers to share information and obtain prospects. May support resolution of customer disputes and accounts receivable discrepancies (i.e. billing, installation, customer issues). Establishes/maintains productive long-term client relationships. Leads in presenting products, services and migrations that can benefit customer needs. Demonstrates/maintains complete extensive knowledge of the organizations entire product/service line. Partners with clients to understand business needs,issues,strategies,priorities to deliver valuable solutions. Develops responses to Request for Proposals. Identifies key trends and customer needs, leverages industry knowledge/applications, utilizes consultative skills to close sales for assigned accounts in accordance with company policy, procedures and culture. Owns account relationship; responsible for meeting revenue objectives. Demonstrates sustained record sales achievement. Effectively influences customers to diffuse potential problems. Aids in devising direct sales plans/strategies. Develops strategic initiatives to grow/retain the revenue stream of most complex accounts/projects. Supports the sales team through coaching/mentoring - assists less experienced peers. Act as team lead when presenting products/services to customers. Works on critical/large/most complex/high visibility/strategic/tactically vital accounts and issues with sizable latitude. This job key applies to employees spending more than 50% of their time performing duties directly related to making sales away from their offices at customers place of business/home. For employees working in Massachusetts, this job key applies to employees who both spend at least 50% of their time performing duties directly related to making sales away from their office at customers place of business/home and are not expected to report to their office on a daily basis. For employees working in Hawaii, this job key applies to employees who spend at least 60% of their time performing duties directly related to making sales away from their office at customers place of business/home. For employees working in Oregon and West Virginia, this job key applies to employees who spend at least 70% of their time performing duties directly related to making sales away from their office at customers place of business/home. For employees working in Colorado, the District of Columbia, Minnesota, North Dakota, Pennsylvania, Washington, or Wisconsin, this job key applies to employees who spend at least 80% of their time performing duties directly related to making sales away from their office at customers place of business/home. Duties directly related to making sales includes: Meeting with customers engaged in sales activities at the customers site, communicating with customers via phone, teleconference, e-mail, etc., related to proposed solution/sale etc., traveling to and from the customers premise, preparing proposals, presentations, or bids, developing strategic plans related to the customer and the proposed solution/sale, researching and developing customer solutions with ATT external partners, including design and engineering, and researching customer business and industry to identify new sales opportunities.Education:Typically requires Bachelor experience.Supervisory:No degree.Experience:Typically requires 12 plus years direct work

• Account Management
• Application Expertise
• Business and Financial Acumen
• Competitive Differentiation
• Consultative Selling
• Customer-Centric Solution Development
• Industry Knowledge
• Operational Excellence
• Prospecting
• Solution Integration Expertise
• Technology Expertise
• Territory / Module Management