Aftersales Area Manager, Eastern Region at BMW Group in Boston, Massachusetts

Job Description:

BMW Of North America BMW Technology Corporation Designworks USA

The Aftersales Area Manager (AAM) is responsible for providing Aftersales business management expertise to BMW centers on service, parts, accessories and warranty in the assigned territory.

Main responsibilities include:

• Consult and steer dealer performance by identifying business opportunities, creating business cases and convincing dealers of development plans to grow customer pay business, achieve parts target, grow service retention and improve customer satisfaction.


• Maintain a comprehensive understanding of Aftersales KPI’s, identify opportunities based on regional and national benchmarks, and develop, document and follow up on action plans.


• Train dealers on how to use all available KPI tools


• Develop strong business relationships with dealer personnel to enable a collaborative work environment with designated market dealers.


• Independently steer the extended market team activities and action plans to ensure achievement of Parts Target/Customer Pay Growth/Wholesale Business Growth.


• Manage long range planning consultation of dealer service capacity/workshop/technician needs. Develop, implement and manage short and long-term plans for parts, accessory, service customer-pay revenue growth on an individual dealer level


• Establish and gain agreement on Marketing/merchandising plan to maximize use of Co-op and showroom activities fund


• Enforce the implementation of the Aftersales Operational Policies and Standards


• Assist in training and development of Aftersales dealership personnel


• Improve dealer brand focus when shared with other service facilities


• Monitor and advise dealers of proper handling of Audit areas like warranty, service loaner car program, rental car reimbursement and campaigns


• Monitor regional CSI performance and guide dealer employees on proper client handling techniques


• Promote sale of Extended Service and Extended Maintenance products

The Aftersales Area Manager, Eastern Region (Market 10) position is located in the New England area. This position requires travel up to 75%. 

Join the team at BMW of North America and enjoy a high-performance employment package which includes:

• Company paid Medical, Dental & Vision Insurance


• Employee car program


• 401(k) Savings Plan


• Retirement Income Account

What are you waiting for...jump into the driver's seat and apply for Aftersales Area Manager, Eastern Region today!

• Bachelor's degree or equivalent work experience required.


• 3-5 years minimum of Aftersales field experience or equivalent operation experience.


• Strong consultative skill set.


• Strong service & parts selling orientation required.


• Comprehensive knowledge of dealer operations, Fixed Ops, Logistics, Warranty and Parts Logistics required.


• Strong relationship building skills working with internal associates and Dealer partners.


• Experience in growing revenue and profit margins (wholesale and retail)


• Expertise in developing and representing business cases, business development and project management.


• Proficiency with all Microsoft applications and experinece working with or calling on automotive dealers.


• Travel up to 75% required.

BMW NA is an EEO employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.