Information Protection Senior Manager - Chief of Staff at Cigna in Bloomfield, Connecticut

Job Description:

Cigna Information Protection team is seeking a Cyber Strategic Business Operations Lead who will play an instrumental role in helping to evolve and mature the shared services business processes required to efficiently and effectively run the organization and deliver on its IT security controls. The ideal candidate has a strategic mindset, is able to effectively communicate at all levels, can translate ideas into operational processes and is an advocate and champion to foster and enable a culture of continuous process improvement and automation.

The Cyber Strategic Business Operations Lead will help standardize, create a culture of self-service and enable improved data-driven insights and status on business operations that are important and essential to leadership and management. The role will also partner and be a key liaison to the Cyber Intelligence leader (Cyber Metrics Program), will work with CIP leadership on setting and governing its global strategy, will implement and evolve processes and services to enable realization of strategic goals and objectives, will partner with security engineering on process and metrics automation and working with key stakeholders on making the engagement and working relationship with CIP easier and more effective.

Responsibilities:

Define, manage, and implement plans to develop, mature and govern business operational services and processes:

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  Leadership: Govern a team charter, define key roles and responsibilities and identify resources and skills for additional hires.


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  Process Engineer/ Architect: Lead process engineer and architect to ideate, design and pilot efficient and effective business processes and services via technology workflow solutions (e.g. Confluence, ServiceNow, etc.)


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  Strategy: Partner with CIP leadership and key stakeholders to support lifecycle management of our global security strategy; along with supporting and integrating with our Cigna Technology Services enterprise strategy.


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  Team Management: Provide individual and team leadership to the Cyber Strategic Business Operations team to aid competency development and achieving their career goals.


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  Chief of Staff: Governance responsibility to facilitate monthly business management meetings that provide leadership with performance and risks associated to multi-disciplinary operational metrics, budget /finances, staffing, IT Audit, Program/Project Management, Sourcing, etc.


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  Process Governance: Lead a small team of analysts to lifecycle manage and operationally govern a myriad of business processes and services.


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  Service Catalog Governance: Process design, optimization and governance of CIP's Security Services Catalog process; along with communicational marketing (e.g. Publishing via Confluence).


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  Reporting: Responsibility to develop high quality metrics reporting & dashboards for key audiences ranging from operational to executive.


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  Quality Assurance: Ensure consistency and accuracy of metrics and reporting.


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  Process / Metrics Automation: Maintain a strong partnership and working relation with the global security engineering organization's Security Data Warehouse team to help support CIP metrics workflow systematization & digital dashboard reporting maturation.


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  Metrics Lifecycle Mgmt: Facilitate and partner with service / IT control leads and leadership on the lifecycle management and governance of key performance, risk, and control indicators and metrics that will drive impactful actions and decisions to address key risks and threats, improve operational performance, and drive capability maturity.


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  Program/Project Mgmt Governance: Partner with the CIP Strategic Delivery Office to govern and maintain project and program roadmaps depicting status, milestone forecasting and value realization.


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  Intake / Demand Mgmt: Partner with the IT Service Management team on better leveraging ServiceNow as an external facing intake, service request (service catalog for customers) and operational workflow solution (back-office operations).


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  Marketing / Brand Mgmt: Act and serve as a marketing and brand ambassador for the business value of successfully delivering on Cigna Information Protection Security Services to mitigate risk and meet regulatory controls.

Qualifications:

• A Bachelor's degree in computer science, information systems, information protection/security or related Technology field is preferred.


• Several years' experience in business operations, cybersecurity and or information technology.


• Strong operations, process engineering/optimization and project management experience preferred.


• Strategic communicator - able to simplify the complex with proven experience presenting to top level executives; excellent written and verbal communication skills.


• Strong attention to detail.


• Broad cyber security industry, technology, and security knowledge including understanding of operations, technology, communications and processes.


• Consulting skills - able to assimilate business knowledge and knowledge of internal customer's unique needs/situation. Provide options and tools to make informed decisions.


• Outstanding interpersonal skills with the proven ability to influence and achieve alignment across a range of different opinions and interests


• Ability to work independently and make objective decisions independently.


• Mentor/Coaching staff management style to support and develop direct reports.

Desired Qualifications:

• Master's Degree or equivalent experience preferred.


• Process engineering experience (Lean/Six Sigma, etc.)


• Industry certification (e.g., CISSP, CISM, CCSP, etc.)


• Experience with Agile and Waterfall solution development approaches.

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.